SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Customer Service Representative

Company: The Judge Group
Location: San Jose
Posted on: July 5, 2024

Job Description:

We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Below is a summary of the position.Job Role- Customer Service Representative
Location- San Jose , CA
Duration- 18+ Months
Responsible for
representing the Client's
brand by supporting our customers daily with all
ProCare requests over the phone, email, and through assigned cases.
Essential duties &
responsibilities: (detailed description) Serve as the primary point of
contact for all customer and sales representative inquiries regarding
repairs, providing comprehensive information on basic product details,
service pricing, and available service options/processes.
Support a phone queue
for repair inquiries while multitasking, i.e., answering support cases
(via email) for our customers, Sales Representatives, and other field
personnel.
Provide Repair Estimates
to customers to gain their approval or rejection on proceeding with
Repair/Return (i.e., triage) orders, in accordance with business
processes. Timeliness, professionalism, and genuine care in their
interactions (via phone, in person or email) will be key metrics for this
individual's performance.
Communicate guidelines
and policies effectively with all internal and external customers.
Advise accounts on
ProCare programs during repair approval/pricing confirmation calls. Work
with cross-functional teams to prioritize urgent repair orders.
Exemplifies analytical
competency.
Effective prioritization
of assigned tasks.
Extensive
troubleshooting capabilities.
Assist in oversight of
team's shared inbox.
Assess and escalate
urgent situations to leadership when necessary.
Enter complaint
information in a timely manner for tracking and visibility.
Maintain excellent
customer service throughout all interactions.
Review service contract
discrepancies and collaborate with the field and Service Contracts Team to
best take care of the customer.
Provide detailed
information to the Accounts Receivable Team to better educate our
customers on charges and assess validity of invoices.
Act as a liaison between
our customers and our in-house teams to answer technical questions about
our products or repairs.
Act as a liaison between
our customers and our in-house teams to answer technical questions about
our products or repairs. 100% tactical support.
Collect and distribute
daily team metrics.
Maintain meticulous
documentation for each order, ensuring accurate revenue recognition in
compliance with client's financial policies.
Manage repair order
intake and repair approvals for assigned regions while providing coverage
for additional regions, as needed.
Education & special trainings:
1 year minimum of
related experience.
High School Diploma
required.
Business Function:
Customer Care Up to 10%
Travel Required.
Qualifications & experience:
Must be able to
prioritize work effectively. Demonstrated proficiency in MS Excel, Word,
Access, Outlook, and ERP systems (including data analysis tools i.e.
queries, pivot tables, etc.).
Must be able to
communicate telephonically. Preferred experience with Oracle. Must be able
to communicate with large groups of people.
Must be able to review
printed materials. Must be able to use common office equipment (e.g.
calculator, PC, fax machine, etc.).
Must be able to generate
and explain guidelines and procedures.
Excellent analytical
skills. Excellent interpersonal skills.
Demonstrated effective
organizational skills.
Demonstrated customer
service skills, including the ability to communicate professionally and
effectively with field-based customers via telephone and e-mail to
continuously drive customer satisfaction.
Excellent written and
verbal communication skills.
Ability to work with all
levels of management.
Demonstrated ability to
make independent decisions and sound recommendations for inventory
assortment based upon compiled inventory usage data.
A high degree of
emphasis on accountability for quality/GMP compliance, customer service,
levels, inventory management and cost reduction.

Keywords: The Judge Group, San Jose , Customer Service Representative, Sales , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds