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Contact Center Sales Specialist - West

Company: Cisco Systems, Inc.
Location: San Jose
Posted on: March 17, 2023

Job Description:

The Role "Customer Experience" is gaining an astonishing degree of executive attention. Cisco has a seat at the table in these discussions. You will help us to continue to gain share, grow as a company and deliver breakthrough results for our customers! This position plays a crucial role of setting Cisco's sales strategy and driving deals to closure. We are looking for a unique background in selling SaaS and enterprise software to Line of Business and IT buyers. Experience selling CX technologies such as Analytics, AI/ML, Bots, Workforce Optimization, CRM and Contact Center is also critical. What You'll Do The Sales Specialist: * Excellent presentation and customer interaction skills are required. * Develops and manages a territory sales strategy to meet or exceed bookings targets; provides weekly/monthly/quarterly sales forecasting, grows and tracks pipeline using Cisco forecasting tools. * Has a strong ability to collaborate with finance, field sales leaders and peers, channels, business unit, customer advocacy and marketing - collaboratively working with the extended sales team to identify and close opportunities.Who You'll Work With: This individual contributor, quota carrying role, will be part of a team of incredibly passionate and accomplished professionals, with a culture of collaboration! While this is a direct customer facing role, experience working with Partners to deliver a total solution is critical. Minimum requirements for this role include: * 5+ years of SaaS/ Contact center / software sales experience * Excellent executive presentation, written and verbal communication skills * Return on investment and outcome-based sales experience * Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya * Some travel throughout the US or within the regionWe Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. We know that the award-winning culture at Cisco is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like: * Medical, dental, vision coverage * 401k match (4.5%) + Employee stock purchase plan * Wellness perks (gym, hobbies, education, store discounts, personal finance) * 4 weeks PTO, 5 days VTO, 16 holidays (including 1 birthday PTO, Juneteenth, 1 floating holiday) * Required company shut down between Christmas and New Years Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Cisco Systems, Inc., San Jose , Contact Center Sales Specialist - West, Sales , San Jose, California

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