Front Desk Agent - $500 Bonus Eligible
Company: Huntington Hotel
Location: San Jose
Posted on: March 17, 2023
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Job Description:
**Position Title:** Guest Services Associate**Immediate
Supervisor's Title:** Front Office Supervisor**Overall
Responsibilities*** Greet and welcome guest.* Assign rooms and
keys.* Keep track of daily scheduled functions and their
locations.* Manage all daily arrivals and departures, including
groups.* Prepare guest folio and collect payment for visit.* Follow
banking-out and shift closing procedures.* Maintain safe and clean
work areas.* Provide accurate, descriptive hotel information to
guests and callers including hours of operation, guestroom features
and locations, all services and amenities provided, and local area
information.* Provide suggestions for places to visit, eat, and
shop as well directionsand maps.* Handle mail, messages, guestroom
messages, and faxes per prescribed procedure.* Arrange
transportation.* Carry out specified duties in the event of
emergencies.* Answer phones promptly in a polite and professional
manner using the standard phraseology.* Route incoming calls to the
appropriate department, guestroom,meeting room, or other facility.*
Handle wake-up calls and ensure timely delivery by following
standard procedure.* Assist guests with function of all guestroom
features.* Log and track all guest complaints.* Promptly
communicate all requests to appropriate departments.* Assist in
solving billing discrepancies.* Handle monetary transactions per
prescribed procedure.* Utilize property management system and all
other required technology to carry out daily responsibilities.*
Advise guests and callers of current rates and promotions.* Show
guestrooms and meeting space to prospective guests as needed.* All
other duties as assigned**Education, Knowledge and Skills:*** High
School diploma or G.E.D. certificate* Customer service background*
Hotel Front Desk experience preferred**Essential Functions***
Language skills: Have the ability to read and interpret documents
such as safety rules (i.e., Lockout Tagout, JSA's), safety
awareness information (MSDS), operation and maintenance
instructions, and procedure manuals. Ability to keep logs and to
speak effectively to customers and associates.* The hotel functions
seven days a week, 24 hours a day. Applicant must have the
flexibility to work a shift other than the one they are assigned
dependent on business demand. Further, business demand and weather
determines the amount of hours that are worked. Some weeks may be
scheduled at less than 40 hours and other weeks at more than 40
hours.* Use aggressive hospitality skills, which include:* Smile
and Greet every Guest* Speak to the guest in a warm, friendly and
courteous manner* Display genuine and enthusiastic interest in the
guest, pay complete attention* Anticipate guest needs and be
flexible in responding to them* Be knowledgeable about your job*
LEARN to take ownership of guest problems and resolve them* Report
to work station at your scheduled time, being prepared to commence
all assigned duties.* Perform all job requests assigned by
management in which the associate is capable.* Maintain a well
groomed, professional appearance and attitude at all times.*
Acknowledge guests immediately with a smile and greeting. Use the
guest's name at least once in an interaction and practice the
principles of Aggressive Hospitality.* Anticipate guest needs and
offer assistance.* Always use guest name. Listen intently to each
guest, focusing directly on them during each interaction.Company :
Huntington HotelsPosition : Front Desk Agent - $500 Bonus
EligibleStatus : Full TimeShift : First (Day), Second (Afternoon)
Req # : 6968836Date Posted : February 28, 2022Location : 10 Skyport
Dr, San Jose, US, CA, 95110 Job Category : Hourly
Keywords: Huntington Hotel, San Jose , Front Desk Agent - $500 Bonus Eligible, Sales , San Jose, California
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