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Full Time Client Service Representative

Company: VCA Animal Hospitals
Location: San Jose
Posted on: January 26, 2023

Job Description:

VCA Almaden Valley Animal Hospital is seeking a Full Time Client Service Representative to join our team in San Jose, CA. ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports and correspondence QUALIFICATIONS: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and people-as well as awareness and understanding of others' reactions Proven decision-making skills to choose the most appropriate course of actionThe ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Hourly wage: $20.83-$23.00 BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more! If interested in this opportunity, please apply online. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $21 - $23 Hourly Bonus/Commission: No

Keywords: VCA Animal Hospitals, San Jose , Full Time Client Service Representative, Sales , San Jose, California

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