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Business Systems Analyst (Go to Market Focused)

Company: OpenGov
Location: San Jose
Posted on: January 23, 2023

Job Description:

Imagine yourself here!
OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine's list of the 100 most influential people in the world).
OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,600+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.
OpenGov is a 2022 Top Workplaces USA award winner and a Forbes 2022 America's Best Startup Employer!
Position Responsibilities:
You will work alongside key stakeholders (Sales, Marketing, Customer Success, Professional Services, Support, etc.), and you'll directly see and feel the tangible value of your work on our team to drive company growth and efficiency. This role will focus on project management and GTM application administration for projects that improve and sustain our GTM team's case, phone, and integration systems.
Through your experience in this role you will develop a deep understanding of the OpenGov business (Integrations, data flows, data integrity and reporting). A successful candidate in this role will use this information to provide insights and suggestions to the GTM organization regarding improvements that can be made to systems, processes, integrations, etc. Then, in cases where changes are made, you will then set up reporting and analysis to measure and report on the effectiveness of the change(s).
A typical work week might comprise of:
60% GTM Systems Administration
* Enable business partners to self-service their data needs through documentation and template reports/dashboards* Create streamlined workflows to drive quality and ease of use by simplifying page layouts, reports, and dashboards * Serve as lead on enhancements within Salesforce (contacts, systems, and mass data at the account and contact level)* Be the "clicks not code" in GTM Systems, mantra, but know when code is the right approach 40% Strategic Projects and Analysis
* Lead projects that improve day-to-day operations and long-term strategy for GTM systems (Outreach, Zuora, Mixmax, Mavenlink, Marketo, Gong, Leadlander, Govwin, Gainsight, etc.)* Conduct analysis on GTM systems and process to provide insights on overall performance* Suggest improvements to GTM systems and processes to improve overall performance, user experience and drive operational efficiency* Facilitate requirements gathering sessions with business partners as we analyze and prioritize business needs* Employ superb written and meeting skills to quickly resolve discovered issues or perceived bottlenecks* Be the source of truth for project status and work to make overall progress (or lack thereof) transparent* Ensure successful adoption with the right amount of documentation for the current and future state of business processes* Set up reporting and analysis to validate the effectiveness of changes made and report this to management teams* Additional Professional Development * Find the intersection between your personal development interests and our business needs to identify side projects* Grow your skills by completing classes from Linkedin Learning* Stay proficient in our internal Salesforce and Data Infrastructure ecosystems
Role Requirements:
* 1+ year of work experience, preferably in a Saas organization* Relevant Salesforce Admin certifications are a plus* Examples of Salesforce administration/configuration work for example workflow rules, process builder, reporting, etc.* Presentation, meeting planning, and communication experience across various audiences (in-team, cross-team, executive, etc.)* Experience with a CRM (Salesforce, SugarCRM, SAP) is a plus, Salesforce PreferredWhat makes OpenGov unique
Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
Funding: Over $250 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.
Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine's list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).
Growth: Record breaking growth with 1,600+ governments (and counting) using our products and seven acquisitions in the past six years! Click here to read more.
Culture: Winner of Forbes 2022 Best Startup Employers, Winner of 2022 Top Workplaces USA award, 50 Best Workplaces award. Check out our Careers Video!
Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!
Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: OpenGov, San Jose , Business Systems Analyst (Go to Market Focused), Sales , San Jose, California

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