Director of Sales
Company: Sonesta International Hotels Corporation
Location: San Jose
Posted on: September 24, 2022
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Job Description:
Job Description Summary
The Director of Sales (DOS) develops and implements the total sales
and marketing strategy of one assigned hotel to ensure that
occupancy, average daily rate and market share goals are achieved.
This includes creating and implementing specific revenue, sales and
marketing strategies and tactical plans. Results are monitored and
adjusted to current market conditions to stay nimble and react
advantageously to competitors, as well as position the hotel
appropriately in the market. The DOS will work directly with the
General Manager and the Regional leadership team to identify
specific strategies and tactics to drive revenue according to the
market's demand. They may also work with Sonesta's Marketing,
Revenue Management, and Global Sales teams to leverage national
brand strategies at the local level. This is an on-property sales
position.
Job Description
DUTIES AND RESPONSIBILITIES:
o Deliver on the promise of Sonesta Service in all interactions
with guests and clients. Manage according to the Sonesta G.U.E.S.T.
standards and instill a passion for customer service in all
associates of the hotel.
o Develop and maintain relationships with key clients and market
partners.
o Develop new accounts, maintain existing accounts, and implement
sales strategies to achieve revenue goals and maximize profits for
the hotel while maintaining guest satisfaction. Create room
allocation and pricing strategies for all Local Negotiated
Accounts, collaborate with the General Manager and Regional Revenue
Manager for counsel as needed.
o Achieve budgeted revenues and personal/team sales goals, and
maximize profitability within all areas of responsibility.
Participate in the preparation of the annual departmental operating
budget, the hotel sales and marketing plan, and other assigned
financial plans which support the overall objectives of the hotel.
Produce regular reports and sales forecasts.
o Work as part of the senior leadership team of the hotel to
positively impact the effectiveness of the operation of the
hotel.
o If managing other Sales employees, hiring and evaluating the
appropriate sales people for the hotel, directing the day-to-day
activities of the team, planning, organizing and assigning work,
developing and communicating strategies and goals. Create, train,
and motivate those responsible for developing new accounts,
maintaining existing accounts, and implementing sales strategies to
achieve revenue goals and maximize profits for the hotel, while
maintaining guest satisfaction. Advise staff of formal policies and
procedures. Manage all human resources-related actions in
accordance with Company rules and policies.
o Independently create and implement hotel-level tactical sales
plans that drive measurable incremental occupancy, increase average
rates, and increase business volume during off-peak periods.
Monitor sales activities and performance to ensure actual sales
exceed the established revenue plan.
o Analyze current/potential market and sales trends. Coordinate all
activities to maintain and increase revenue and market share
through added business volume and increased rates.
o Coordinate with other hotel-level departments to facilitate
services agreed upon by the Sales Office and prospective
clients.
o Develop and maintain positive relationships with officials and
representatives of local community groups. In coordination with
General Manager, serve as hotel representative for media related
inquiries and refer sensitive matters to the Corporate
Communications as necessary.
o Prepare Weekly/Monthly reporting on account, individual, segment,
and tier production.
o Ensure compliance with federal, state and local laws regarding
health, safety, and alcohol services.
o Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
o Bachelor's degree in Hotel Administration, Business
Administration or related field preferred.
o Three years of previous select service hotel sales experience
strongly preferred.
o Ability to speak, read, and write fluent English; other languages
beneficial.
o Professional verbal and written communication skills.
o Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances.
o Ability to prioritize and organize work assignments.
o Problem solving, reasoning, motivating, organizational and
training abilities.
o Experience with Microsoft Office, Opera and Automated Sales
Systems preferred.
o Ability to travel including some overnight travel is
required.
o Valid driver's license required.
o Frequently standing up, bending, climbing, kneeling, and moving
about the facility.
o Carrying, lifting or pulling items weighing up to 25 pounds.
o Frequently handling objects and equipment.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees
including:
Upon submitting your application, please ensure you complete a full
application in addition to attaching a resume. Incomplete
applications received will not be considered.
Keywords: Sonesta International Hotels Corporation, San Jose , Director of Sales, Sales , San Jose, California
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