Guest Service Agent
Company: Marriott International
Location: San Jose
Posted on: June 26, 2022
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Job Description:
Posting Date May 27, 2022
Job Number 22087528
Job Category Rooms & Guest Services Operations
Location San Jose Marriott, 301 South Market Street, San Jose,
California, United States
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
JOB SUMMARY Answer, record, and process all guest requests,
questions, or concerns via telephone, email, chat, and mobile
communication devices. Operate telephone switchboard, process guest
requests for wake-up calls, and connecting and directing calls to
the appropriate extension. Receive, record, and relay messages
accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests
about room features, property amenities, and local areas of
interest. May process room service orders, answer questions on menu
selection and record transactions in point-of-sale system. Assist
guests with accessing internet and guestroom entertainment. -
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. - - - Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, San Jose , Guest Service Agent, Sales , San Jose, California
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