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Call Center Agent

Company: PremierOne Credit Union
Location: San Jose
Posted on: May 16, 2022

Job Description:

Job DescriptionTake your career to the next level at one of California's most Culturally Rich and Innovative Credit Unions,recognized in 2021 as one of the Top Workplaces in the Bay Area.

  • Do you have at least one year customer service experience?
  • Do you enjoy a fast-paced environment working with customers?
  • Do you have basic device knowledge and are comfortable talking about computer terms such as "Browsers" and "Operating systems?"
  • Do you have excellent verbal and written communication skills?If you answered "yes!" to the above questions, we want to meet you! We are seeking a full-time Call Center Agent to work at our Corporate Office located at 6640 Via Del Oro in San Jose, CA. The Call Center Agent's primary purpose is to assist members by handling a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution.Duties and Responsibilities include:
    • Assists customers and potential customers with their telephone and email requests
    • Answer questions about products and services and resolves problems within authority
    • Assist customers with online inquires and trouble shooting
    • Refer customers for loan funding established goals
    • Sends secure emails and electronic forms as requested.
    • Perform daily duties accurately while maintaining acceptable production levels.Education and Qualifications:
      • Six months to two years of similar or related experience.
      • High school education or GED.Fantastic BenefitsPremierOne Credit Union reflects the value placed on employees by providing the following benefits in addition to competitive salary:
        • Medical, Dental, Vision, Life, and Long Term Disability Insurances
        • 401(k) including employer match
        • Discounts on financial products and services, including loans!
        • Paid sick leave & vacation
        • Company-wide Incentive Plan, plus much more!Salary Range: $19.50 to $28.50 per hour DOEApply Now for Consideration!PremierOne Credit Union is an equal opportunity employer

Keywords: PremierOne Credit Union, San Jose , Call Center Agent, Sales , San Jose, California

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