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Business Architect - San Jose, CA / RTP, NC - 1409095

Company: Cisco
Location: San Jose
Posted on: November 18, 2023

Job Description:

Do you want to be a member of an organization that is passionate about delivering globally consistent end-to-end client experience services? Are you excited to deliver innovation for partner intimacy at scale in a digitized world? Then Commerce & Lifecycle Operations (CLO) may be excellent for you. Our three main pillars are:

  • Driving simplification, automation and transformation
  • Frictionless seller, partner and customer experiences
  • Delivery of transformative business outcomes

    Transformation Acceleration & Integration (TACT) which is part of the CLO group, is responsible for assessing, integrating, and scaling new Acquisitions, SaaS offers, Buying Programs and other transformational programs and driving outcomes through backlog management to improve the overall customer and partner experience.

    What You'll Do

    As a Business Architect you will assess, integrate, optimize, and scale operations for all operational problems. We are seeking someone with a passion for client service, data-driven process improvement and a desire to help enable Cisco's recurring revenue strategy. You will work in a fast-paced and changing environment.

    In this role, you will:

    • Lead Operations to achieve touchless, frictionless transactional experience, reflected in measurable goals and results
    • Run overall problem management meetings with CLO team, ensuring problem quality is meeting expectations
    • Handle transformation requests - assess, assign to appropriate CLO partner and drive end-to-end resolution
    • Participate in discovery sessions to evaluate business processes, anticipate requirements, uncover areas for improvement, and create solutions to optimize operations
    • Work with IT and other partners to prioritize and deliver the work
    • Engage Commerce and Lifecycle Operations (CLO) partners to communicate impacts and/or changes to process, policies, and capabilities
    • Identify CLO training requirements and plan CLO readiness activities such as documenting Work Level Instructions, Meeting in a Box and conducting Learning Forums
    • Drive Partner Enablement activities for problems where we have impact
    • Drive Solution Reviews and Business Validations with IT and CLO team
    • Build communication packages for management updates and important milestones
    • Plan for post-launch support activities and set-up high-touch war room as needed based on the complexity of offer
    • Track Business and Operations metrics post-launch to measure integration success
    • Develop success criteria for offer under incubation and measure progress against those criteria
    • Engage CLO partners to transition offer to Run the Business post successful incubation
    • Be an expert in Jira Align and Jira Cloud
    • Have good understanding of Jira reporting and Jira Idea flow (Idea, Epic, Features and User Stories)
    • Be an expert in Agile ways of working

      Who You'll Work With

      You will work with cross-functional teams while supporting initiatives. As part of our organization, you will engage closely with teams in CLO, Finance, IT, BU and CX.

      Who You Are

      Are you a self-starter and a quick learner that can work independently, while achieving desired results? The following is a description of you and all that you offer:
      • Knowledge of Cisco Commerce Workspace, SBP, EA Platforms, ERP and SW Buying Program Offer lifecycle preferred
      • Project management skills, risk mitigation, decision-making and ability to deliver on time
      • Solid focus on execution with tangible results
      • Solid analytical skills
      • Record of process improvements
      • Work independently
      • Communicate efficiently with customers, partners, employees, and to senior and executive level management.
      • You excel in your communication and social skills
      • Microsoft Visio, PowerPoint, and Excel skills
      • Know how to build queries in Business Objects to extract metrics
        Why Cisco?

        #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

        Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

        We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

        We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

        So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

        Message to applicants applying to work in the U.S. and/or Canada:

        When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

        U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

        Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, San Jose , Business Architect - San Jose, CA / RTP, NC - 1409095, Professions , San Jose, California

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