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Service Team Specialist

Company: EMCOR Group Inc.
Location: San Jose
Posted on: May 28, 2023

Job Description:

About Us
Air Systems Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance.Air Systems Inc. is a TOTAL FACILITIES SOLUTION for HVAC, Architectural Sheet Metal, Preventive Maintenance & Service, Electrical, High Purity Process Piping, Plumbing, Building Automation Systems and Energy Solutions.Summary: The Service Team Specialist position supports the Service Department in procurement needs. This is a non-exempt position and reports to the Service Team Manager.Responsibilities May Include:

  • Create POs in the system in response to verified purchase requests from field personnel, dispatch and inside sales
  • Detail PO line items
  • Maintain timely direct communication with field personnel, dispatch and prebilling
  • Verify appropriate parts and materials
  • Issue POs/ material orders to vendors and sub-contractors
  • Monitor order status and maintain that information in the system for department visibility
  • Dispatch drivers to will call local materials
  • Communicate to dispatch and field upon receipt of WO materials
  • Prebilling preparation for accounting
  • Research parts and material prices for billing
  • Escalate any procurement delays to requestor for resolution
  • Backup on phones for overflow calls
  • Assist with prebilling process as neededQualifications/Skills and Knowledge Requirements:
    • High School Diploma or GED Required
    • 2+ years hands on customer service experience
    • Proficient on MS Office Suite
    • Attention to Detail
    • Be able to multi-task
    • Ability to problem solve
    • Excellent oral and written communication
    • Team Player
    • Flexible
    • Able to work in a fast-paced environment
    • Previous experience in dispatch role or construction industry a +Air Systems, Inc. Standards of Success
      • Attitude of Safety First
      • Work Ethic of loyalty, integrity, pride, perseverance, accountability, respect and teamwork
      • Strong ambition to succeed
      • Adheres to company policies and procedures
      • Represents company in a positive and professional manner
      • Available to work for extended hours in order to meet deadlines
      • Handles oneself with professionalism during stressful situations
      • Maintains positive attitude and morale
      • Interacts effectively with all members of the organization and all outside associates
      • Completes responsibilities diligently
      • Thinks strategically and takes into account long-term implications of one's actions
      • Works independently, exercises discretion, applies common sense and makes competent decisions.
      • Complies with designated work schedule
      • Uses company resources wisely
      • Constantly analyzes for ways to improve individual and/or company performance.Professional Competencies Needed
        Be passionate Customer focused approach Dedicated to a job well done
        Be professional
        Excellent verbal and written communication
        Strong organizationBe a problem solver
        Able to work in a fast-paced environment
        Able to manage multiple responsibilities concurrently
        Ale to creatively use skills and resources to get the job doneBe a partner
        Team player
        CollaborativeBe a performer
        Does what is right, even if it's not easy
        Asks questionsCalifornia is an "At Will" state. Employment with Air Systems an EMCOR Company is not for a specific term and it can be terminated by either the employee or Air Systems an EMCOR Company, with or without cause, and with or without notice at any time.We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/DisabledQualificationsExperienceRequired2 years: Service, Coordinator, MS Office, Data Entry, Maintenance, HVAC,

Keywords: EMCOR Group Inc., San Jose , Service Team Specialist, Professions , San Jose, California

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