Data Center Technician III

Company: Equinix, Inc.
Location: San Jose
Posted on: May 26, 2023

Job Description:

Data Center Technician III
Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
• Ensures adherence to commit times within standard operating procedures
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems
  
  Installations
  
  • Rack and stack semi-routine customer equipment tickets
  • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
  • fiber trays, ladder racks, customer equipment and cabinets;
  • semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
    
    Cross-Connect
    
    • Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
    • Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
    • Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
      
      Testing / Troubleshooting
      
      • Supports semi-routine standard operating testing and standard operating installations of customer assets
      • Supports standard operating procedures of layer 1 cross-connect certification testing
      • May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
        
        Stakeholder Partnership
        
        • Supports the operations and security personnel team for breaks or other activities, when necessary.
        • Supports standard operating procedural tasks provides back-up assistance to team members when necessary.
          
          Customer Management
          
          • Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
          • Delivers a high level of service and an excellent customer experience when interfacing with customers
          • Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
          • Supports customers on-site by through access control and escorting services
            
            Projects
            
            • Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
            • Supports vendors on projects.
            • Supports physical customer audits.
              
              Training
              
              • Completes all assigned training in a timely manner
              • May provide support to new hires
                
                Qualifications
                
                • 1+ years experience
                • High School Diploma
                • BERT and SONET test equipment
                • Able to work night shift 7PM to 730AM for 6 months out of the year, or other shifts assigned in this 365/24/7 environment.
                • Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
                • Able to lift heavy equipment/items up to 50 pounds
                • Able to work days/nights/weekends/holidays, if needed and/or required
                  
                  The targeted pay range for this position in the following location is / locations are:
                  
                  • San Francisco, CA / Bay Area: $53,000 to $82,000
                    
                    Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
                    
                    This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.
                    
                    The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
                    
                    More details about our company benefits can be found at the following link:
                    https://equinixbenefits.us.newsweaver.com/icfiles/201/1002910/1057118/1171391/921bc962bf0e0352cb2d6c93/equinix%202023%20oe%20ebook_rev122022%20-%20final.pdf
                    
                    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.
                    
                    Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Keywords: Equinix, Inc., San Jose , Data Center Technician III, Professions , San Jose, California