Project Manager
Company: Wipro Technologies
Location: San Jose
Posted on: January 27, 2023
Job Description:
Role PurposeThe purpose of the role is to manage delivery of a
projectdriving operations and delivery governance, ensuring right
talent supplychain to optimize customer satisfaction and cost of
deliveryDo
- Delivery Management
- Ensure seamless delivery of the projects
- Deploy optimum project delivery structure post transition/
migrationphase by evaluating the budget, costs, risks and staffing
requirement
- Create quarterly project charter with well-defined weekly
projecttrajectory as per the project specifications & requirements
andensure 100% adherence in terms of schedule, quality, efforts and
costs
- Ensure 100% compliance to Project SLA's, information
securityprotocols and etc (all customer's contractual
obligations)
- Monitor and take appropriate actions on internal and external
auditfindings to ensure no major non-compliance/ deviation from the
SLA
- Liaise between customer and internal technical delivery team
todrive project health by adhering to organizational norms of
projectmetrics
- Drive various project related audits like quality, customer,
ISO etcand ensure zero non-compliance
- Conduct periodic cadence with the quality team to take
proactivemeasures to resolves issues/ possible escalations
- Conducts periodic cadence with Workforce Management Group (WMG)
toensure 100% fulfillment as per the program/ project
requirement
- Regularly audit quality (QA) status of delivery and engage QA
teamto ensure adherence to Quality Assurance standards and
processes
- Maintain project structure in Confluence & SAP in line
withprevailing business requirements and norms
- Ensure expected ramp down (ERD) compliance as committed in
MSA
- Client Relationship Management
- Engage with client to deploy opportunities to deploy
multiplesolutions within/ across SLs to create a stronger value
proposition forclients
- Conduct regular customer connects (meetings/ visits/
video-conference) and participate in Management Review Meetings
(MRM) withclient management/engagement managers to understand
customer'scurrent and future needs and seek feedback to improve
deliverymethodology/ timelines/ resource allocation
- Identify and close early warnings on a project to avoid any
customerescalations
- Plan and conduct Quarterly Business Reviews (QBR) along
withDM's/ ADH with the client management/ leadership team to
driveimprovement actions and mine for a new portfolio/ opportunity
within theaccount
- Design and monitor project performance dashboards/ reports with
theclients periodically
- Delivery governance across the project
- Create weekly/ monthly/ quarterly MIS and reports to monitor
andtrack overall project
- Conduct periodic reviews with the delivery team on
operational,quality and fulfillment parameters and new idea
generation & itsimplementation on existing projects
- Identify and resolve potential risks or early warning signs
onproject delivery to drive for ZERO surprise escalations and
eliminateany revenue leakage
- Escalate any deviations from the project charter to the
deliverymanagers in terms of schedule, effort, cost, infrastructure
from theproject charter and minimize process exceptions and such
deviations fromthe actual project plan
- Review and monitor revenue allocations/ realization to avoid
OBrevenue leakage
- Provide inputs to delivery leadership team on overall
deliveryperformance parameters (project heath, utilization,
realization etc) atproject/ program level during reviews
highlighting any critical projectescalations and potential
risks
- Operational Excellence
- Automation Focus
- Perform pareto analysis as per the no. of incidents received
andaccordingly identify automation opportunities and drive value
addsacross the project
- Deploy next generation hyper automation and
crowdsourcinginitiatives in coordination with Holmes RO team to
enhance productivity,quality and speed of delivery
- Interact and engage with tools team to bring in new tools in
theproject to automate certain pointers/ elimination of any noise
in theproject
- Innovation Focus
- Brainstorm with the team to identify improvement opportunities
andinitiatives to further improve quality, delivery speed and
productivityparameters
- Drive value adds and BVMs; ensure management showcases them
tocustomer in MRM & QBR to drive growth
- Plan and conduct periodic idea campaigns to generate new
solutionsto the problems/ define better ways of working
- Drive and deploy Knowledge Management and sharing
- Contribute in internal knowledge sharing initiatives at Wipro
bydriving internal training sessions, best practices, learnings,
valueadds and BVMs and deploys best practices in various projects
within ownaccount
- Deploy the Wipro's knowledge management portal across
theaccount and monitor & track trainings
- Capability Development and Talent Pipeline Creation
- Demand forecasting in line with business requirements
- Anticipate attrition and ensure right talent supply chain to
deliverthe project
- Spearhead quarterly demand forecasting and resource planning
alignedto project requirements
- Create and deploy a workplan to fulfil the required demand from
allthe talent channels including external (lateral, contractors
etc) hiringin coordination with WMG/ CWMG and Talent Acquisition
team
- Anticipate new skills/ upcoming technologies required to
deliver theproject and ensure the team is trained or right talent
is inducted intothe project as per the skill requirements
- Drive 100% compliance on trainings and upskilling
requirements
- Prioritize and identify essential and upcoming technical
skillsrequired across programs/ projects to facilitate and drive
right supplychain
- Drive towards 100% mandatory training compliance for the
targetpopulation within an account
- Plan and drive rotations for seed positions and ensure
replacementplan to be arrived ahead of rotations
- Quarterly connect with critical talent to understand their
careeraspirations and create their learning maps along with project
managersand HRBP
- Fresher engagement program
- Ensure a stable arrangement and assimilation of rookie
withinaccounts in coordination with competency group team
(classroomtrainings/ e-learning, certifications, on the job
training etc)
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future
businessneeds
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members
toenhance capability & effectiveness
- Build an internal talent pool and ensure their career
progressionwithin the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews
andprovide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire
team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to
buildengagement within the team
- Facilitate rewards and recognition to acknowledge the
highperformers in the teamStakeholder InteractionStakeholder
TypeStakeholder IdentificationPurpose of InteractionInternalDM/
Program ManagerDelivery strategy and governanceTransition teamTo
ensure smooth project handover to the delivery teamHolmes RO and
Tools teamAutomation initiatives within an accountBU Quality Team/
Central Quality TeamTo deploy central quality policy and
frameworkLegal and ComplianceFor contract managementCWMG, WMGFor
fulfilment and demand forecastingGlobal Talent Acquisition, Global
Campus HeadFor recruitment and campus hiringTalent Transformation
Team, Competency GroupTo deliver specific trainings, certification
programmesGIMSFor visa processing/ stampingInternal audit teamAudit
of various accounts as per complianceHRBPTo drive HR engagement
activities and resolve people relatedissuesFinance team (BU/ SL)For
COD calculation, payment/ invoice managementProcurement teamFor
contract management (MSA and SOW)IMG teamTo fulfil logistics
requirementFMG teamTo fulfil ODC infrastructure/ IT requirementsTSG
groupFor recovery and containing the escalationsExternalCustomersTo
drive business growth and relationship managementVendors/ Partners/
OEM's/ Contract ManufacturersFor resourcing/ contracting,
trainings, technology platforms,equipments etcDisplayLists the
competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Domain/Industry Knowledge - Awareness and knowledge of
broadeconomic, demographic, technological and global trends in the
ITindustry - Competent
- Systems Thinking - Understanding of the Wipro
system(interrelatedness, interdependencies and boundaries) and
perform problemsolving in a complex environment - Competent
- Leveraging Technology - Knowledge of current and
upcomingtechnology (automation, tools and systems) to build
efficiencies andeffectiveness in own function/ Client organization
- Competent
- Program Management - Execute projects with end-outcome
andprocess focus, along with understanding of delivery processes
and itsgovernance - Expert
- Solution Focus - Apply design thinking to bring about new
andnovel solutions or changes in processes, products or the way
business isconducted - Competent
- Technical knowledge - knowledge of new upcoming skills in
themarket as per the future trends and bring in to Wipro for
itsdeployment/ training the team - ExpertCompetency
LevelsFoundationKnowledgeable about the competency requirements.
Demonstrates (inparts) frequently with minimal support and
guidance.CompetentConsistently demonstrates the full range of the
competency withoutguidance. Extends the competency to difficult and
unknown situations aswell.ExpertApplies the competency in all
situations and is serves as a guide toothers as well.MasterCoaches
others and builds organizational capability in the competencyarea.
Serves as a key resource for that competency and is
recognisedwithin the entire organization.
- Behavioral Competencies
- Client centricity
- Problem solving and decision making
- Execution excellence and passion for results
- Change agility
- Passion for results
- Nurturing people
- Executive presence
- Collaborative workingDeliverNo.Performance
ParameterMeasure1.Delivery Management - Client satisfactionPCSAT,
Brand score, no. of customer references, SDR/ QBR %, Pulse
%satisfied (top 2 box), Zero surprise delivery escalation from
thecustomer, adherence to project charter2.Delivery Management -
operational efficiencyContractual adherence %, Quality index,
Utilization %, cost ofdelivery target, overdue indent, 100% SLA
compliance, PEI % target, 100%usage of click to bill, % SAP loss
for T&M projects3.Delivery Management - FinancialsRevenue
target achievement, Operating margin %, leakage from OB torevenue,
revenue per employee, CR realization target, process exceptionsto
be minimized, bench cost % of total cost, underrun % target for
FPPprojects, effort saving through NG-1, NG-2
initiatives5.Capability Building% attrition, critical talent
attrition%, % trained on new age skills,% of team trained in
necessary behavioural skills, diversity ratio, %localization
targets by market, billable rookie ratio, rookie/NJNBassimilation
TATs, offshore mix6.Team ManagementTeam attrition %, Employee
satisfaction score GRC Consulting
Keywords: Wipro Technologies, San Jose , Project Manager, Professions , San Jose, California
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