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Sr. Salesforce Business Analyst (Experience Cloud)

Company: Zscaler
Location: San Jose
Posted on: January 26, 2023

Job Description:

Company DescriptionZscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.Job DescriptionPosition: Sr. Salesforce Business Analyst (Experience Cloud)Location: Remote within United StatesThis requirement is for a Salesforce Experience Cloud Business analyst with salesforce ecosystem experience. This is NOT a simple Business Analyst requirement, but a Salesforce Sales/Experience Cloud AnalystWe are looking for a strong Salesforce Business Systems Analyst who has experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Channel, Sales, Sales Operations and Partner Marketing departments. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in the Salesforce. The primary applications you will be working with are Salesforce.com Experience cloud, Sales Cloud and other tools such as Impartner, Skilljar, and Zinfi and you are expected to have hands-on experience with the salesforce platform.Responsibilities/What You'll Do:As a Salesforce Experience Cloud BSA, the person should have driven or played an integral role in different Experience Cloud Salesforce.com implementationsOwn the development and implementation of Experience Cloud roadmapAbility to capture requirements from business users requirements may pertain to implementation of SFDC Sales Cloud, Experience CloudSubject matter expert on channel sales and partner management (Partner onboarding, Pipeline management, enablement and measurement) Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize scoping of requirementsMeet with business leaders, decision makers, and end users to define business requirements, and systems goalsFacilitate discussions among business owners to understand problem statements and gather requirementsOwn and drive functional and technical design activitiesTranslates business requirements to functional and technical designs for the engineering teamCollaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the workCoordinate with offshore Development and QA teams to deliver the solutionHelp business users to complete the UAT and drive the delivery of system enhancementsSubject matter expert for lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas.Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cyclesBuild the scalable business processes on the route to market and lead to opportunity areas to support the company's growth at scaleEffectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional DesignDocument the solution design with specific business and technical details Recommend best practice solutionsWork collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phaseAnalyzes/identifies areas of risk and develops plans to minimizeTroubleshoot production issues and coordinate with respective teams to resolve operational issues and challengesQualificationsQualifications/Your BackgroundMinimum of 6-8 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and DocumentationMinimum 5+ years of experience on Salesforce.com Sales Cloud and Experience Cloud platform and must have hands-on experienceExperience Cloud Certification (or) Experience Cloud implementation experienceStrong knowledge and experience on implementing top of the funnel processes such as lead management, account management and partner relationship managementExperience in driving system implementation, agile project management and data flow best practices knowledgeStrong experience with consulting driven solution approach Must have analytical and data driven strong skills Available 24x7 to support the business-critical production issues when necessary4-year degree BS/BA in a technical, business or other analytical field requiredExcellent time management and organization skills, and the ability to be flexible and creativeAdditional InformationAll your information will be kept confidential according to EEO guidelines.#LI-YC2 #LI-RemoteWhat You Can Expect From Us:An environment where you will be working on cutting edge technologies and architecturesA fun, passionate and collaborative workplaceCompetitive salary and benefits, including equityWhy Zscaler?People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team. Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Videos To Watchhttps://www.youtube.com/watch?v=EUBp2JnMJwEhttps://www.youtube.com/watch?v=q4wnKIzKbkY

Keywords: Zscaler, San Jose , Sr. Salesforce Business Analyst (Experience Cloud), Professions , San Jose, California

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