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Business Architect - 1387969

Company: Cisco
Location: San Jose
Posted on: January 24, 2023

Job Description:

What You'll Do

Do you want to be a member of an organization that is passionate about delivering globally consistent end-to-end client experience services? Are you excited to deliver innovation for partner intimacy at scale in a digitized world? Then Commerce & Lifecycle Operations (CLO) may be excellent for you. Our three main pillars are:

--- Driving simplification, automation and transformation

--- Frictionless seller, partner and customer experiences

--- Delivery of transformative business outcomes

Commerce Digitization & Offer Scaling (CDOS) which is part of the CLO group, is responsible for assessing, integrating, and scaling new Acquisitions, SaaS offers, Buying Programs and driving transformation through backlog management to improve the overall customer and partner experience.

CDOS seeks a Business Architect to assess, integrate, optimize, and scale operations for all operational problems. We are seeking someone with a passion for client service, data-driven process improvement and a desire to help enable Cisco's recurring revenue strategy. You will work in a fast-paced and changing environment.

In this role, you will:

  • Lead Operations to achieve touchless, frictionless transactional experience, reflected in measurable goals and results
  • Run overall problem management meetings with CLO team, making sure problems quality is up to the mark
  • Handle transformation requests - assess, assign to right CLO partner and drive end-to-end resolution
  • Participate in discovery sessions to evaluate business processes, anticipating requirements, uncover areas for improvement, and create solutions to optimize operations
  • Work with IT and other stakeholders to prioritize and deliver the work
  • Engage Commerce and Lifecycle Operations (CLO) partners to communicate impacts and/or changes to process, policies, and capabilities
  • Identify CLO training requirements and plan CLO readiness activities such as documenting Work Level Instructions, Meeting in a Box and conducting Learning Forums
  • Drive Partner Enablement activities for problems where we have impact
  • Drive Solution Reviews and Business Validations with IT and CLO team
  • Build communication packages for management updates and important milestones
  • Plan for post launch support activities and set-up high-touch war room as needed based on the complexity of offer
  • Track Business and Operations metrics post launch to measure integration success
  • Develop success criteria for offer under incubation and measure progress against those criteria
  • Engage CLO partners to transition offer to Run the Business post successful incubation
  • Be an expert in Jira Align and Jira Cloud
  • Have good understanding of Jira reporting and Jira Idea flow (Idea, Epic, Features and User Stories)
  • Be an expert in Agile ways of working

    Who You'll Work With

    You will work with cross-functional teams while supporting initiatives. As part of our organization, you will engage closely with teams in CLO, Finance, IT, BU and CX.

    Who You Are

    Are you a self-starter and a quick learner that can work independently, while achieving desired results? The following is a description of you and all that you offer:

    • Knowledge of Cisco Commerce Workspace, SBP, EA Platforms, ERP and SW Buying Program Offer lifecycle preferred
    • Project management skills, risk mitigation, decision-making and ability to deliver on time
    • Solid focus on execution with tangible results
    • Solid analytical skills
    • Record of process improvements
    • Work independently
    • Communicate efficiently with customers, partners, employees, and to senior and executive level management.
    • You excel in your communication and social skills
    • Microsoft Visio, PowerPoint, and Excel skills
    • Know how to build queries in Business Objects to extract metrics

      #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

      We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (38 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

      But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

      Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

      So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

      Message to applicants applying to work in the U.S.:
      When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Keywords: Cisco, San Jose , Business Architect - 1387969, Professions , San Jose, California

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