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Systems Analyst - Enterprise

Company: Smartsheet Inc
Location: San Jose
Posted on: January 24, 2023

Job Description:

Smartsheet is looking for an experienced Enterprise Systems Analyst to drive quality, efficiency and customer satisfaction within our Enterprise Systems team. As a System Analyst, you will work with stakeholders in our finance and sales operations teams on engagements to convert business requirements into solutions. Within this role you will be considered a Subject Matter Expert on sales and financial operations processes and enterprise applications such as ERPs, CRMs, and Payment Processors.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers' data.
This role reports to the Senior Manager, Enterprise Systems within Corporate IT and is remote eligible.
You Will:

  • Define technical requirements to support the automation of billing, invoicing, and provisioning of customer purchases
  • Define technical requirements for syncing customer data across various enterprise systems including NetSuite, Salesforce, and Stripe
  • Troubleshoot integration errors between enterprise systems; work with developers to identify and implement solutions
  • Solve complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the different business departments to seamlessly provide excellent customer service
  • Be a functional expert of Enterprise Applications such as ERPs, CRMs and Payment processors
  • Lead test planning of technical solutions and support testing with applicable groups
  • Create and update documentation of system set-up and integrations including technical documentation and training materials
  • Recommend solutions that are right sized, robust, stable, and designed for the long term; must be able to see macro impacts on other systems and assess risk
  • Advise development team on system requirements and limitations as it relates to integrating data between enterprise systems

    You Have:

    • 5+ years of experience with ERP configuration and 1st and 3rd party integrations in complex environments, specifically with NetSuite and Salesforce
    • Hands-on working experience in the configuration, customization, and implementation of ERPs and/ or CRMs preferably in an international context
    • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
    • Excellent at follow-up, team-player with ability to deliver within defined timelines
    • Proven ability to drive projects from concept through completion
    • Proven ability to interact with individuals at all levels of the organization

      Perks & Benefits:

      • Fully paid Health & Life insurance for full-time employees and family members
      • Monthly stipend to support your work and productivity
      • 12 days paid Vacation + Flexible Time Away Program
      • 20 weeks fully paid Maternity Leave
      • 12 weeks fully paid Paternity/Adoption Leave
      • Personal paid Volunteer Day to support our community
      • Opportunities for professional growth and development including access to LinkedIn Learning online courses
      • Company Funded Perks including a counseling membership and your own personal Smartsheet account
      • Teleworking options from any registered location in Costa Rica (role specific)

        Equal Opportunity Employer:
        Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
        At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!

Keywords: Smartsheet Inc, San Jose , Systems Analyst - Enterprise, Professions , San Jose, California

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