Zscaler Consultant
Company: Indus Valley Consultants
Location: San Jose
Posted on: January 24, 2023
Job Description:
Role: Zscaler Consultant
Location: 100% remote
Duration : 12 months
Interview: MS Teams
Job Description:
This role is ideal for hard working, excellent in managing Zscaler
ZIA, SASE, On Premises proxy/web filtering appliance,
troubleshooting skills with a positive outlook.
Ideally you should have a minimum 5-7 years relevant
experience.
Job Responsibilities:
- Monitor and ensure high availability of customer's IT
infrastructure
- Perform daily health check and routine scheduled
maintenance.
- Architect and Build new Zscaler Proxy infrastructure for
M&D.
- Troubleshoot and take ownership of incident until
resolved.
- Complete service requests and execute changes
assigned.
- Ability to work in a team as well as Individual
contributor.
- Escalate issues/incidents to next level and follow-up until
closure.
- Ensuring that the SLAs for each task assigned.
- Review system logs, find potential issue and participate in
root cause investigation.
- Ensure that configuration backup of all the system/devices is
up to date.
- Review logs/monitoring data/reports to identify capacity
bottleneck and suggest for improvement.
- Generate the various reports required for operations
management.
- Keep tickets up to date as per response SLA in ITSM(SNOW)
tool.
- Contribute knowledge articles and update them in a timely
manner when required.
Technology Experience:
- Hands-on experience in implementations & operations of Proxies
Such as Zscaler ZIA
- Knowledge of SASE products Cisco Umbrella, Other SWG will be an
added advantage.
- Troubleshooting skills or good knowledge SASE and on-premises
based proxy solutions.
- Strong knowledge in Architecting, Engineering, Solutioning and
Integration of SASE products.
- Good knowledge of OSI layer model and TCP/IP, TLS/SSL.
- Strong knowledge in Client Operating Systems such as
MAC/Windows/Linux.
- Troubleshooting and Fixing Web and Client based
applications.
- Understanding of any ticket driven process.
- Performance Management & Optimization.
- Knowledge of monitoring tools and reporting.
- Deep knowledge in Wireshark Analysis and Web Header Trace
Skills: Zscaler/ZIA, SASE/ Umbrella, On Premises/web filtering,
Proxy, Wireshark
Keywords: Indus Valley Consultants, San Jose , Zscaler Consultant, Professions , San Jose, California
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