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Zscaler Consultant

Company: Indus Valley Consultants
Location: San Jose
Posted on: January 24, 2023

Job Description:

Role: Zscaler Consultant
Location: 100% remote
Duration : 12 months
Interview: MS Teams

Job Description:

This role is ideal for hard working, excellent in managing Zscaler ZIA, SASE, On Premises proxy/web filtering appliance, troubleshooting skills with a positive outlook.
Ideally you should have a minimum 5-7 years relevant experience.

Job Responsibilities:

  • Monitor and ensure high availability of customer's IT infrastructure
  • Perform daily health check and routine scheduled maintenance.
  • Architect and Build new Zscaler Proxy infrastructure for M&D.
  • Troubleshoot and take ownership of incident until resolved.
  • Complete service requests and execute changes assigned.
  • Ability to work in a team as well as Individual contributor.
  • Escalate issues/incidents to next level and follow-up until closure.
  • Ensuring that the SLAs for each task assigned.
  • Review system logs, find potential issue and participate in root cause investigation.
  • Ensure that configuration backup of all the system/devices is up to date.
  • Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement.
  • Generate the various reports required for operations management.
  • Keep tickets up to date as per response SLA in ITSM(SNOW) tool.
  • Contribute knowledge articles and update them in a timely manner when required.

    Technology Experience:

    • Hands-on experience in implementations & operations of Proxies Such as Zscaler ZIA
    • Knowledge of SASE products Cisco Umbrella, Other SWG will be an added advantage.
    • Troubleshooting skills or good knowledge SASE and on-premises based proxy solutions.
    • Strong knowledge in Architecting, Engineering, Solutioning and Integration of SASE products.
    • Good knowledge of OSI layer model and TCP/IP, TLS/SSL.
    • Strong knowledge in Client Operating Systems such as MAC/Windows/Linux.
    • Troubleshooting and Fixing Web and Client based applications.
    • Understanding of any ticket driven process.
    • Performance Management & Optimization.
    • Knowledge of monitoring tools and reporting.
    • Deep knowledge in Wireshark Analysis and Web Header Trace

      Skills: Zscaler/ZIA, SASE/ Umbrella, On Premises/web filtering, Proxy, Wireshark

Keywords: Indus Valley Consultants, San Jose , Zscaler Consultant, Professions , San Jose, California

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