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Remote Helpdesk Analyst

Company: Interactive Resources - iR
Location: San Jose
Posted on: June 26, 2022

Job Description:

As a Help Desk Analyst you will be responsible for providing technical support via the phone and internet for our clients' retail systems.

  • Strong IT technical background, including networking, OS, and application support
  • Ability to handle multiple calls and situations and follow them through to a solution
  • Strong verbal and written communication skills
  • Able to work various shifts including weekends
  • Minimum AAS degree, Bachelors preferred from accredited institution
  • Minimum two years of experience working in an IT support role
  • Experience in supermarket operations a plusResponsibilities:
    • Respond to support requests regarding computer software, hardware, or network operations to resolve issues
    • Read technical manuals, confer with users, recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams
    • Install software on users' computers
    • Document daily activity of all communication transactions, issues, and remedial actions taken
    • Author training materials and procedures
    • Present training to end users
    • Conduct evaluation of company products and services and recommend improvements
    • Provide good technical support and customer service via phone calls or emailsBenefits:
      • Health insurance
      • dental insurance
      • 401k
      • Paid time off
      • Tuition assistance program
      • Loyalty rewards
      • Company-sponsored employee activities

Keywords: Interactive Resources - iR, San Jose , Remote Helpdesk Analyst, Professions , San Jose, California

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