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Service Logistics Associate

Company: Super Micro Computer, Inc.
Location: San Jose
Posted on: June 26, 2022

Job Description:

Job Req ID: 18550

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We are looking for a Service Logistics Associate to support Supermicro Global Service network by managing service inventory for parts globally. The candidate is expected to determine and ensure that the right parts/equipment is delivered to the right locations, monitor and manage the stock levels and flow of goods, warehousing. Etc.

Essential Duties and Responsibilities:

The responsibilities will include, but not limited to:

* Make order entries and work with accounting in processing the parts transfer
* Work with various internal and external logistics partners to timely transfer and arrange the delivery of the parts to the right locations
* Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies
* Work with various internal product managers to understand the equipment configurations related to service and be able to detect errors
* Determine the right parts and appropriate stock level based on the equipment configurations and guidelines
* Generate and file inventory reports both on periodic and on demand basis
* Handle RMA logistics for service customers
* Keep internal database up to date for service inventory management
* Escalate any service inventory issue outside control to the appropriate service team staff
* Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations


* High school diploma or GED with at least 3 years of experience in logistics management or a related role.
* Bachelor's degree in Supply Chain Management or Logistics preferred, not required
* Proficiency in MS Office and database management.
* Knowledge of inventory management and logistics elements.
* Must be punctual and detail-oriented
* Good time management
* Work logically and systematically
* Ability to solve problems and make decisions as necessary
* Excellent oral and written communication skills
* Experience in the IT industry is a plus

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment: Cloud, Database, Data Center, Technology

Keywords: Super Micro Computer, Inc., San Jose , Service Logistics Associate, Professions , San Jose, California

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