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IT Site Services and Events Engineer (Contract)

Company: nutanix
Location: San Jose
Posted on: June 26, 2022

Job Description:

IT Site Services and Events EngineerPrerequisites: Ability to communicate effectively with users in stressful conditionsFluency in, strong written and verbal skills. Able to create basic documentationThis is an on-prem role and required to be in office 5 days a weekA can-do attitude with a dependable work ethicMinimum 3 years of relevant experience in IT site services role or similarFor Nutanix specific tools and processes, documentation and orientation will be provided Primary Tasks - Skills and knowledge required Desk setup, monitor set-up for users as required Cable management on workstations, meeting rooms Help configure Printer and scanner for end users (both Mac and Windows) Basic troubleshooting for users' issues on site (connections issues, peripheral issue) Regular office IT services health check and validation (Wi-Fi connectivity, wired Lan, printing- scanning, conference phones, AV equipment in meeting rooms, telephony systems) Basic troubleshooting and resolution of network issues with help of remote NTNX IT team Provide guidance and support to users including execs on usage of AV/Meeting rooms Validate IT Office infra services such as Lan/Wi-Fi, Printer/scanner, meeting rooms regularly. Help resolve meeting room incidents with support of remote AV engineer. Support server installation, power-on, passive cabling in comms room as a planned activity. Understand switch port numbering. Prepare loaner laptops by resetting, reinstalling MacOS, Windows on returned laptops. Hand over loaner/replacement laptops/IT accessories in office to users as advised by IT team. Handover laptops to new hires as advised by IT team. Collect assets returned by users directly or from security team in office. This is for both separated users and active users. Support E-recycling by making list of items with support/guidance from IT team. Supervise E-recycling vendor as required by NTNX. User Desk phone setups with help of IT team (reset phone, connect to network, register the phone) Support on-site activities such as Electric power maintenance, in-rack UPS maintenance by conducting IT service validations before and after the activity. NTNX shall work with electrician as and when required for such activities.Fulfill hardware and accessories request for employees in office as instructed by IT team Conduct IT stock take for office for items such as monitorsEscort IT vendors in office as and when requiredSupport visitor management system with help of facilities and security teams as and when required. Perform IT support for meetings and events, including executive events, with assistance from the remote IT team (if required) Prepare and update IT site documentations Support facilities projects such as office expansion, office closure, office relocation, meeting room deployments (not limited to but this gives an idea)Secondary tasks Support IT asset audits with help of IT team Reimage, reset windows laptops and MacBooks as and when required by IT team, making laptop ready in OOBE (assets returned for users and making them ready or reuse) Prior experience with Zoom, Logitech and Crestron meeting room equipment shall be beneficial. Nutanix is an equal opportunity employer. The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

Keywords: nutanix, San Jose , IT Site Services and Events Engineer (Contract), Professions , San Jose, California

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