Technician, Engineering III (semiconductor field service technician)

Company: Canon U.S.A., Inc.
Location: San Jose
Posted on: May 16, 2022

Job Description:

US-CA-San Jose Canon U.S.A., Inc.Requisition ID: 27232Category: Systems Technical SupportPosition Type: Full-TimeOverviewAre you seeking an opportunity to work with today's most advanced thin film processing tools? Do you have bilingual skills (Japanese/English)? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity based in San Jose, CA to directly interface with all US customers. This position requires up to 60% travel to support their Anelva equipment in the field, which includes troubleshooting and installations. This position requires Japanese/English bilingual skills for interfacing with the overseas support team in Japan. ResponsibilitiesThe Technician, Engineering III performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customer's clean room. In addition, provide on-call technical support, which may require off shift work.- Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time.- Troubleshoot hardware and software related issues and implement solutions- Collect data for software related issues and discuss with headquarter in Japan.- Accurately document all maintenance activity and provide field service reports.- Install equipment control software and maintain record of software revision history.- Participate in the installation of equipment at customers' sites.- Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.- Provide training and assistance to other technicians.- Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,- Escalate serious or complicated repair problems to senior level team members. QualificationsPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19- Associates degree or equivalent experience required, Bachelor's preferred. 4-5 years of related experience including at least 1 year of field service- Experience to include 2 years on Vacuum equipment - Multi chamber cluster systems and robotics experience is highly preferred - Ability to understand electrical and mechanical drawings for troubleshooting- Experience with PLC and other software applications is a plus- Ability to work independently following 3-6 months of on the job training- Must have analytical skills for problem analysis and resolution- Decide on problem solving road map and follow methodical means to resolution- Decide and recommend spare and consumable parts for PM's and repairs- Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies- Requires ability to lift approx. 50 lbs.- May require considerable travel up to 60% (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.- Bilingual Communication skills required. (Japanese/English)- Must be able to work independently with little supervision.- Substantial amount of standing, walking, typing, grasping, talking and hearing. Substantial amount of driving required, sometime for multiple hours at a time.Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.The company will not pursue or support visa sponsorship for this position. Company OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020--- and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. ---Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.#CUSA Workstyle DescriptionFull Time On Site (Hub) - This position requires full-time presence at your assigned office(s)/worksite(s)/territory. Posting Tags#PM19 #CUSA #LI-NF1 #LI-ONSITEPI177220120

Keywords: Canon U.S.A., Inc., San Jose , Technician, Engineering III (semiconductor field service technician), Professions , San Jose, California