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ServiceNow Senior Architect

Company: MetroPlus Health Plan
Location: San Jose
Posted on: January 16, 2022

Job Description:

About NYC Health + HospitalsMetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus ' network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. -Position Overview This position can be 100% remote. -The Service Now Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be the technical design lead for Service Now code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the Service Now platform.Job Description

  • General Technical Skills
    • Responsible for core system configuration and development
    • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
    • Facilitate rollout of new applications and modules and configure Application UI and workflow
    • Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities, including Flow Designer
    • Working knowledge of Mobile and Virtual Agent
    • Support, edit, and create integrations to other products and services including the use of Integration Hub and Orchestration, APIs, and related transform mappings.
    • Customize ServiceNow configurations, including custom scripts, workflows, and orchestration activities
    • Offer technical solutions to address complex requirements.
    • JavaScript knowledge
    • MID server integrations
    • Provides technical leadership and support
    • ServiceNow and ITIL certifications
    • Customer Service
      • Responds thoroughly and promptly to end-user needs related to Service Now.
      • Actively participates and communicates with the project teams.
      • Prepares and delivers effective support by seeking a thorough understanding of the team 's goals and objectives.
      • Communication Skills
        • Communicates clearly, responsively, and purposely with end-users and team members.
        • Proficient in all written communication, both internally and externally.
        • Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.
        • Planning
          • Reviews technology projects, analyze business requirements, recommends system changes, writes technical specifications, and implements system and system changes to address changing application requirements.
          • Develops project plans to direct technology activities either in support of application projects or as independent work activities.
          • Works directly with project managers to understand application objectives, develop scope of project, outline effort projections, determine schedules, and finalize plans.
          • Participates in long- and short-range technology planning.
          • Personal and Staff Development
            • Seeks to improve talents and skills consistent with overall IS direction.
            • Provides mentoring and acts as a resource for others on the immediate team, as well as members of the application teams.
            • Teamwork
              • Focuses on IS team success and promotes collaborative efforts with others.
              • Shifts easily among different technical and project roles as required by the situation.
              • Anticipates and adapts well to rapid change and multiple priorities.Minimum QualificationsQualifications
                Required:
                • 3+ years of Service Now Development.
                • Excellent verbal and written communications skillsPreferred:
                  • Bachelor's degree in computer science or related field
                  • 5-8 years of experience in a system engineering role with 3-5 years of hands-on ServiceNow administration and implementation experience.
                  • Deep working knowledge of most or all of the following: ITSM, ITOM, ITBM, CMDB, ATF, Service Portal, Integration Hub, Flow Designer
                  • Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries, PowerShell, integrations with Webservices (SOAP and REST), and comfortable with API usage.
                  • Fundamental understanding of the key technologies relevant to the Service Now integration solutions including: Service Now API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Keywords: MetroPlus Health Plan, San Jose , ServiceNow Senior Architect, Professions , San Jose, California

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