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Senior Technology Operations Analyst - Clientech

Company: McKinsey & Company
Location: San Jose
Posted on: January 15, 2022

Job Description:

QUALIFICATIONSBachelor's degree in computer science, engineering or other relevant fields3+ years of progressive experience in IT operations managementKnowledge of infrastructure and service management processes; ITIL certification preferredAbility to handle both technical and business aspects of hosting and support; cloud certification preferredOutstanding project and process management skills with eye towards continuous process improvementExcellent client service skills with both creative and analytical mind-setHighly collaborative yet able to function well independentlyComfortable managing through ambiguityCreative problem solver and natural entrepreneurExceptional verbal and written communication skillsWHO YOU'LL WORK WITHYou will be based in our San Jos-- office as part of our global Tech Ops team within our Client Capabilities -Network. Tech Ops is part of McKinsey's Clientech practice responsible for managing all client-facing assets. Tech Ops provides hosting management and support services using Cloud-based service providers. -WHAT YOU'LL DOYou will manage the overall program delivery for a portfolio of solutions including the infrastructure and operations, providing clear communication to all channels and stakeholders.In this role, you will work with our global helpdesk and engineering teams, acting as a single point of contact between our solutions and the various support teams. You will optimize our internal resources, improve operational activities, drive roadmaps, process changes and manage day-to-day operations to help teams scale and reach their pre-defined targets.You will manage multiple projects with varied solutions. You will be a primary point of contact for escalations and a thought partner for senior solution leaders offering advisory services to these internal clients. You will also be responsible for identifying when something needs escalating and finding ways to manage a variety of complex situations and proactively work to mitigate risks.

Keywords: McKinsey & Company, San Jose , Senior Technology Operations Analyst - Clientech, Professions , San Jose, California

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