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IT Analyst

Company: Hope Services
Location: San Jose
Posted on: January 15, 2022

Job Description:

Hope Services is Silicon Valley's leading provider of services to people with developmental disabilities and mental health needs. We serve approximately 3,500 people and their families in six counties and provide a broad spectrum of services. Hope Services seeks candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement, Generous Paid Vacation and Sick Time accrual plans and more!IT Analyst - SummaryPerform a variety of professional, technical and analytical duties in the development and operation of Hope Services enterprise and end user computer systems and networks. This may include working in the areas of:-- Computer systems support-- User and systems requirements-- Analysis, application development and maintenance-- Network design and maintenance-- Data/database analysis and administration. IT Analyst - Essential FunctionsUnder the direction of the IT Director, the essential duties of an employee in this position include responsibility for carrying out the following functions:1. Respond to and resolve end user requests concerning computer hardware, software and network access.2. Configure and install Hope Services end user computing hardware and software.3. Assist with the management and maintenance of all Hope Services computer hardware, software and related items.4. Work with departments on specific software selection, application set up and migration.5. Assure compliance with organizational policies and procedures along with safety programs with respect to the IT department.6. Develops technical and user instructional manuals or write-ups as necessary.7. Perform other duties as assigned to support the overall efficiency of the IT function IT Analyst Qualifications 1. AA degree in computer science, information systems or a closely related field.2. Certification in the major technologies currently used, or planned for use, within Hope Services.3. At least two years of technical system experience or an approved equivalent combination of experience and education.4. Valid CA Driver's License with a clear driving record for the past three years. IT Analyst Required Knowledge and Skills1. Knowledge of current and planned future network environment protocols, products and technology.2. Demonstrated ability to apply current diagnostic tools and techniques to identify and resolve end user computer problems; including those related to security, accessibility, and availability.3. Skilled in providing effective customer service throughout the Hope Services end user community.4. Ability to communicate effectively, both verbally and in writing, and present to Hope Services users as needed on IT matters.5. Ability to work with minimal supervision.Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to work in an office and server room setting with frequent travel to locations throughout the service area. Considerable time spent sitting, using desktops and laptops and periods of intense concentration, using the telephone and conducting paperwork. Frequent time spent in meetings, handling internal and external customer issues. Occasional bending, crawling, and climbing with installations, repairs and trouble shooting. Exposure to environmental conditions, dust and pollen. There may be periods of time the employee will work in enclosed and narrow spaces with little or no natural light. The noise level in the work environment is usually moderate.Do you have what it takes to make a difference?Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??Visit to find out more about us and the people we serve.Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.PI158231277

Keywords: Hope Services, San Jose , IT Analyst, Professions , San Jose, California

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