ServiceNow Business Analyst

Company: Jade Global
Location: San Jose
Posted on: November 22, 2021

Job Description:

Jade Global is seeking a ServiceNow Business Analyst for a permanent role.Please refer to the job details below and apply on the link. Role: ServiceNow Business AnalystLocation: San Jose, CAJob Type: Full Time

• Excellent knowledge of ServiceNow best practices and preferably SNOW system admin certified.
• Minimum of 5+ years experience with leading ITSM toolsets such as Service Catalog, Knowledge, Asset Management, Change/Incident, CMDB, ITSM, and CSM and HRSD
• Minimum of 5+ years of global process management experience
• Degree or equivalent, preferably in Information Technology
• ITIL Practitioner or Service Manager Certification preferred
• BPM training/certification preferred
• years working with various ServiceNow modules such as Service Catalog, Knowledge, Asset Management, Change/Incident, CMDB, ITSM, and CSM and HRSD
• Proven experience creating ServiceNow update sets, promoting and testing in multiple instances, and deploying into production
• Proven experience in documenting ITSM processes and gap analysis
• Must have a solid understanding of ITSM processes, preferably ITIL V4 certified
• Must have strong interpersonal, verbal, and written communication skills with the ability to communicate effectively and collaboratively across internal and Uber stakeholders
• Ability to take complex technical topics and explain them to non-technical audiences
• Ability to take initiative and work independently
• Proven experience and understanding of ServiceNow fundamentals and latest releases

Keywords: Jade Global, San Jose , ServiceNow Business Analyst, Professions , San Jose, California