SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Service Dispatcher Coordinator - Service Team

Company: EMCOR
Location: San Jose
Posted on: October 17, 2020

Job Description:

About UsAir Systems Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance.Air Systems Inc. is a TOTAL FACILITIES SOLUTION for HVAC, Architectural Sheet Metal, Preventive Maintenance & Service, Electrical, High Purity Process Piping, Plumbing, Building Automation Systems and Energy Solutions.Summary: The Service Team position is a full time position. The position supports the service department in response to customer calls for service and project work. This is a non-exempt position and reports to the Service Team Supervisor.Position: Service Team Full-Time Position. Responsibilities may include assisting and or performing: Schedule and dispatch workers to appropriate locations, according to policy and customer requests, using online software, email and phones.Record and maintain information on customer requests, work or services performed, invoice charges, maintenance agreements, customer financing, or other dispatch information.Determine types or amounts of equipment, materials, or personnel required, according to work orders or specifications. Coordinate with Purchasing manager for needed supplies to ensure technicians are prepared before each days' work orders on the schedule.Resolve customer complaints or answer customers' questions.Analyzing information and evaluate the results to choose the best solution and solve problems.Professional and friendly communication with people outside the organization, representing the organization to customers, the public, and other external sources.Daily work order preparation and review for correctness (closing of work orders to produce billing and payroll hours) including confirmation of payroll times for technicians.Keep customers and technicians aware of status of orders and scheduling changes.Customer service representative duties to include handling incoming calls, scheduling appointments, follow up calls, promotion of Planned Maintenance AgreementsFiling and other clerical duties for the service and retrofit departments.Assist the Service Team and Service Vice President with projects as needed.Requirements: Exceptional organizational and leadership skillsPrevious service related dispatch experienceAbility to multitask while remaining detail orientedExceptional customer service and great phone personalityUsing logic and reasoning to identify solutions, conclusions or approaches to problems.The aptitude to connect with and gain respect of field personnel to obtain direct answers in difficult situationsMust have Proficient knowledge of Microsoft office Excel, and Word Comfortable with learning new software programsPositive "Can-Do" Attitude.Must be eligible for OT during busy seasonsPreference to Candidate who also meets these qualifications: --- High School Diploma or GED Required--- 2+ years hands on customer service experience--- Knowledge of HVAC parts, components, and accessories--- Previous experience as a technician or as technical support in HVAC industry--- Sales experience in the HVAC industry--- Proficient on MS Office Suite--- Attention to Detail--- Be able to multi-task--- Excellent Organization--- Ability to problem solve--- Excellent oral and written communication--- Team Player--- Flexible--- Able to work in a fast-paced environment--- Previous experience in dispatch role or construction industry a +Professional Competencies NeededBe passionate Customer focused approach Dedicated to a job well doneBe professionalExcellent verbal and written communicationStrong organizationBe a problem solverAble to work in a fast-paced environmentAble to manage multiple responsibilities concurrentlyAle to creatively use skills and resources to get the job doneBe a partnerTeam playerCollaborativeBe a performerFlexibleDoes what is right, even if it's not easyAsks questionsCalifornia is an "At Will" state. Employment with Air Systems an EMCOR Company is not for a specific term and it can be terminated by either the employee or Air Systems an EMCOR Company, with or without cause, and with or without notice at any time. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled

Keywords: EMCOR, San Jose , Service Dispatcher Coordinator - Service Team, Professions , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Warehouse Lead- Returns, 8:30AM Shift (Full-Time)
Description: br br Company Overview HD Supply NASDAQ:HDS www.hdsupply.com is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services (more...)
Company: HD Supply
Location: West Sacramento
Posted on: 10/26/2020

Local Truck Driver CDL A Route Delivery
Description: br br br Local Truck Driver CDL A Route Delivery br br Responsibilities of the Local Truck Driver CDL A Route Delivery br ul li Backing in and out of docks br li Drive trucks to transport (more...)
Company: Medline/MedTrans
Location: Ceres
Posted on: 10/26/2020

High Demand For Quality HVAC Pros - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Palo Alto
Posted on: 10/26/2020


Delivery Driver - No Experience Needed - Use Car, Bike, or Scooter
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers.
Company: DoorDash
Location: West Sacramento
Posted on: 10/26/2020

Class B Driver
Description: br br This position offers growth potential, competitive starting salary and a lucrative commission incentive. br br The Opportunity br br Safety-Kleen in Rohnert Park, CA is looking for (more...)
Company: Clean Harbors
Location: Petaluma
Posted on: 10/26/2020

Warehouse I- Repack, 11AM Shift, $15/hr (Part-Time)
Description: br br Company Overview HD Supply NASDAQ:HDS www.hdsupply.com is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services (more...)
Company: HD Supply
Location: West Sacramento
Posted on: 10/26/2020

Warehousing Worker
Description: Auto req ID: 253527BRJob Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared (more...)
Company: FedEx Ground PH US
Location: Walnut Creek
Posted on: 10/26/2020

CDL-A Driver Jobs - Avg. $2,275 Weekly Gross - 1 Yr. EXP Required
Description: Job Description: Drivers average 2,275 weekly gross Benefits: Drivers Average 2,800 - 3,000 Miles a Week Home Weekly, Every Other Weekend Off Rider and Pet Friendly
Company: Building Your Own Lane
Location: San Ramon
Posted on: 10/26/2020

Local Driver - Home Nightly
Description: br br Company Overview HD Supply NASDAQ:HDS www.hdsupply.com is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services (more...)
Company: HD Supply
Location: West Sacramento
Posted on: 10/26/2020

CDL-A Truck Driver - Walmart Transportation
Description: LOCATION McClellan Park, CACAREER AREA Drivers TransportationJOB FUNCTION DriverEMPLOYMENT TYPE Full TimePOSITION TYPE -REQUISITION 1434828BRWhat you'll doWALMART TRANSPORTATION is Hiring CDL-A Drivers (more...)
Company: Walmart
Location: Ceres
Posted on: 10/26/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds