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Customer Service Representative

Company: Sunbelt Rentals, Inc.
Location: San Jose
Posted on: March 27, 2020

Job Description:

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! JOB DESCRIPTION SUMMARY Customer Service Representative Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work with an incredible team of people Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Customer Service Representative. The Customer Service Representative provides exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company's front line contact with the customer and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers. Position Responsibilities: Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals Responds to customer inquiries quickly and courteously via phone, email or chat Assists customers with registering and accessing Command Center, escalating any issues to management appropriately Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers Goes above and beyond to find innovative solutions to satisfy the customer's needs Always displays a positive and enthusiastic attitude with our customers Clearly and concisely communicates the actions being taken to satisfy the customer's needs Follows communication procedures, guidelines and policies Improves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose Works closely with the Team Leader and/or Manager to ensure proper customer service is being delivered Other duties as assigned by the Team Leader and/or Manager Requirements: Education & Experience: Previous experience in a call center customer service role Strong customer service ethic and positive approach toward the customers' needs to do whatever it takes to meet the customer's expectations Excellent interpersonal, written, and oral communication skills Effective listening skills and the ability to ask probing questions and understand concerns Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone Must be a strong team player and enjoy supporting others to "get things done" Must display a positive, enthusiastic, helpful and professional attitude at all times. Preferred Qualifications: Previous equipment rental or construction industry experience Working knowledge of Sunbelt's point of sale system (Wynne) Bilingual Spanish/English a plus Physical Demands: Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Gear up for an exciting career! If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. Date posted: 03/24/2020

Keywords: Sunbelt Rentals, Inc., San Jose , Customer Service Representative, Professions , San Jose, California

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