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Number Porting / Customer Project Support (LNP)

Company: 8x8 Inc.
Location: San Jose
Posted on: November 11, 2019

Job Description:

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit ***********, or follow 8x8 on LinkedIn, Twitter, and Facebook. No Remote. This role is located in our San Jose office. Responsibilities Delivers concurrent various sized projects to successful completion through coordination, monitoring and porting projects. Work closely with 8x8's underlying local exchange carriers (LEC) to facilitate phone number transfers Enable ported telephone numbers and test for success and accuracy Serves as Subject Matter Expert (SME) on LNP process, rules and regulations and to resolve provisioning and porting issues Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails Provides guidance and feedback to agents and customers regarding project schedules to identify when each task will be performed and to identify risks Communicates with customer / partner and carrier to anticipates deadlines, monitors and summarizes progress Stays informed of all new products and services Uses databases, spreadsheets, Salesforce and other tools to track projects Requirements Minimum 2-4 years' experience in a Call Center environment installing and/or supporting voice, data and video services preferred. Proven ability to maintain establish effective working relationships to ensure business objectives and priorities are successfully supported, communicated and executed within the organization. Must be a self-starter able to work without close supervision and to think independently. Proficient in personal computer use with good keyboard skills Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to working in a team environment Excellent organizational, problem solving and time management skills Strong client service skills and leadership capabilities#LI-AS1 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English - Espaol.View the Right to Work Poster in English - Espaol. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at *************** (Include Reasonable Accommodation in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here.

Keywords: 8x8 Inc., San Jose , Number Porting / Customer Project Support (LNP), Other , San Jose, California

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