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Sr. IT Specialist

Company: Apex Systems
Location: San Jose
Posted on: October 13, 2019

Job Description:

Job Description

Job #: 1010750

Senior IT Specialist

6 month contract to hire

San Jose, CA

Local Financial Institution

Must have: Level 2/Level 3 Service Desk experience with standard End User technologies & processes, including:


  • Daily assessment of ticket queue & disposition of tickets.
  • Excellent communication - both verbal, in-person and written, in order to interact with IT and Non-IT staff/customers.
  • O365/Microsoft, AD, MS Exchange distribution groups.
  • Provisioning, Imaging, Configuring, Installing new Endpoints & Access: Windows now, will be including Mac soon, AD, VPN, etc.
  • Troubleshooting End User and System/Server issues, ability to assess, recommend, document, route, prioritize Incidents (something's broken), and Requests (Password reset, On boarding, Off boarding, Employee Change for example).
  • Has heard of ITIL, ITSM, ITOM, ServiceNow - bonus if direct experience.
  • Experience assessing/supporting App/Service availability, up-time. Bonus if BC/DR experience.
  • Proactive whenever possible, rather than reactive - has an opinion/experience regarding how to do either.
  • Can organize, launch, deliver initiatives.
  • Familiar with entire SDLC lifecycle: Software/Systems/Services.
  • Familiar with Cloud/Virtualization technologies.
  • Ability to do 7x24 on call and off hours emergency support on a rotating basis.
  • Technical degree, training, certification, or equivalent experience.


    Desired or Extraneous Factors:


    • Level2 or Level3 Service Desk experience.
    • Upgrades/Maintenance, for example ensure all endpoints current with security patches & virus definitions.
    • Experience supporting internal/external Audit. Familiar with compliance standards/laws: PCI, PII, SOX, GDPR.
    • Can lead, organize, support rolling out strategic enterprise initiatives, and system changes, which may include office moves, mass system upgrades, and special projects.
    • Financial/banking services experience.


      EEO Employer

      Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

Keywords: Apex Systems, San Jose , Sr. IT Specialist, Other , San Jose, California

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