Customer Success Advocate
Company: Adobe
Location: San Jose
Posted on: January 23, 2025
Job Description:
Customer Success AdvocateApply locations: San Jose, San
FranciscoTime type: Full timePosted on: Posted 3 Days AgoJob
requisition id: R152425Our CompanyChanging the world through
digital experiences is what Adobe's all about. We give
everyone-from emerging artists to global brands-everything they
need to design and deliver exceptional digital experiences! We're
passionate about empowering people to create beautiful and powerful
images, videos, and apps, and transform how companies interact with
customers across every screen.We're on a mission to hire the very
best and are committed to creating exceptional employee experiences
where everyone is respected and has access to equal opportunity. We
realize that new ideas can come from everywhere in the
organization, and we know the next big idea could be yours!Customer
Success AdvocateTHE OPPORTUNITYAre you ready to rethink Experience
Management and transform your field knowledge and takeaways into
groundbreaking software? How hardworking are you about helping
customers solve real-life problems unlocking the value that matters
to them?We're eager to welcome you to our Experience Success
engineering team! Together, we will craft the future of our AEM
Sites customers!In collaboration with a larger distributed team of
product and engineering experts, we build new AEM capabilities
striving to deliver outstanding website performance, traffic
acquisition, and user engagement.As a member of our team, you'll
lead the adoption and value realization for our enterprise
customers using our product.WHAT YOU'LL DO
- Work with customers using our product and identify underserved
opportunities to improve the product or help the customers realize
the value.
- Interface with the product team (engineers and product
managers) and advocate for the customer needs, presenting the
opportunities with a data-driven approach.
- Ensure that customers are successful: use the product and
extract value. Regularly compile and present usage and value
metrics at global scale, and individual customers.WHAT YOU NEED TO
SUCCEED
- Educational Background: BTech/MS in Computer Science or related
field, or equivalent experience with a solid base in working in
complex enterprise projects.
- Knowledge of the Adobe Digital Experience ecosystem with focus
on Adobe Experience Manager is a big plus.
- Proven experience in implementing enterprise projects, leading
the implementation project, connecting with customers and the rest
of the stakeholders, driving projects to the finish line.
- Strong analytical skills with the ability to identify patterns
and derive actionable recommendations for how to unblock the
project or improve the product.
- Strong communication skills are essential for this role,
including the ability to convey ideas clearly, listen actively, and
tailor communication to diverse audiences. Empathy, adaptability,
and the ability to build positive relationships are highly
valued.
- Outstanding problem-solving abilities and a customer value
focus.Our compensation reflects the cost of labor across several
U.S. geographic markets, and we pay differently based on those
defined markets. The U.S. pay range for this position is $120,000
-- $226,900 annually. Pay within this range varies by work location
and may also depend on job-related knowledge, skills, and
experience. Your recruiter can share more about the specific salary
range for the job location during the hiring process.At Adobe, for
sales roles starting salaries are expressed as total target
compensation (TTC = base + commission), and short-term incentives
are in the form of sales commission plans. Non-sales roles starting
salaries are expressed as base salary and short-term incentives are
in the form of the Annual Incentive Plan (AIP).In addition, certain
roles may be eligible for long-term incentives in the form of a new
hire equity award.Adobe will consider qualified applicants with
arrest or conviction records for employment in accordance with
state and local laws and "fair chance" ordinances.Adobe is proud to
be an Equal Employment Opportunity and affirmative action employer.
We do not discriminate based on gender, race or color, ethnicity or
national origin, age, disability, religion, sexual orientation,
gender identity or expression, veteran status, or any other
applicable characteristics protected by law. Learn more.Adobe aims
to make Adobe.com accessible to any and all users. If you have a
disability or special need that requires accommodation to navigate
our website or complete the application process, email
accommodations@adobe.com or call (408) 536-3015.Adobe values a free
and open marketplace for all employees and has policies in place to
ensure that we do not enter into illegal agreements with other
companies to not recruit or hire each other's employees.
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Keywords: Adobe, San Jose , Customer Success Advocate, Other , San Jose, California
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