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Search Strategy Operation - San Jose - Trust and Safety

Company: Tik Tok
Location: San Jose
Posted on: June 11, 2024

Job Description:


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
Our Search Operations team focuses on providing operational support for TikTok's search optimization, user demands and search quality. Our Search Quality Assurance have deep knowledge of data labelling, search strategies optimizations platforms and provides policy guidelines to the search specialist.

What will I be doing?
- Responsible for core Prod ops metrics and optimization of search recommendation strategy in global markets, evaluating and analyzing search needs/market preference/strategy effectiveness, improve both search usage and experience
- Manage regional user feedback for search recommendations, take actions and record cases for periodical analysis to improve user experience accordingly
- Work closely and flexibly with Search PM and RD teams as well as data delivery teams and XFN stakeholders to achieve product targets together
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news


Minimum Qualification
- 3+ years relevant experience in the tech industry, including but not limited to strategy, operation, recommendation, search or related areas;
- Excellent English language skills
- Good at data analysis and communication skills and project management experience is preferred;
- Experience in working with multiple stakeholders and collaborating across business units;
- In-depth understanding of TikTok culture, familiar with the Internet usage habits of users;
- Team player, goal-oriented, ready to embrace change and challenges, able to work in a global team efficiently.

Preferred Qualification
- Bachelor's degree or above, preferably in data/content/culture-related majors;
- Familiar with search engines and social media platforms, including but not limited to TikTok, Twitter, Instagram, Youtube, etc.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Keywords: Tik Tok, San Jose , Search Strategy Operation - San Jose - Trust and Safety, Other , San Jose, California

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