Customer Advocate
Company: Community Choice Financial Family of Brands
Location: San Jose
Posted on: April 26, 2024
Job Description:
Overview: As a Customer Service Representative, you will play an
essential part in ensuring that our loyal and new customers receive
the best service possible while accessing the financial products
they need. You will serve as an extension of the brand by exuding
our shared values and participating in Company programs that
support customer advocacy, store growth, and personal development.
Your upbeat and customer-focused personality will help set the
stage for a positive, respectful environment that will give you the
power to build a rewarding career with performance-based
advancement. Responsibilities: Provide an exceptional customer
experience throughout the full cycle of the loan or pawn process by
educating consumers and making recommendations based on their
financial needs. Assist in customer account management
(collections) by accepting payments, monitoring, and managing
customer appointments. Work to meet Company set performance
standards by leveraging business-to-business partnership
opportunities, obtaining referrals, and participating in and
hosting in-store and community events. Develop customer
relationships to build new business, maintain store profitability,
and further brand loyalty and recognition. Enter and maintain
customer information in the Point-of-Sale system(s) with accuracy
and integrity. Uphold compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations.Participate in ongoing trainings to stay up to date on
our products and processes. Work efficiently in a rapidly changing
and fast-paced environment and handle multiple challenging tasks
with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels. Ability to maintain
a full-time work schedule with regular in-person attendance,
including some weekend hours, is required for this position. A
full-time work schedule for this position includes, at a minimum,
40 hours per week*. *Store hours, schedules, and/or the minimum
number of hours required for this position may be subject to change
by brand entity and at the sole discretion of the Company. Speak
with your recruiter for the most up-to-date hourly requirements.
Qualifications:
- High School Diploma or equivalent
requiredExcellent verbal and written communication skillsAbility to
maintain a professional and courteous behavior with customers and
peersAbility to work phone, Point of Sale, Microsoft Office, and
other systemsMust be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required (certain state and local applicant exemptions may
apply)Physical demands for this position frequently include: the
ability to remain in a stationary position, the ability to lift and
move up to 25 pounds, the ability to move about freely inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard. Preferred Qualifications and Skills
- Six months of customer service and/or cash handling
experience
- Experience in retail, financial services, loans, banking/bank
teller, or service industry What We Offer: Our Benefits
Include**:
- A comprehensive new hire training program
- Access to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal development
- Performance-based career advancement
- Multiple coverage choices for medical insurance, all include
free telemedicine and medical spending account (HSA/FSA)
options
- Traditional 401(k) and Roth 401(k) Retirement plan with a
generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and
long-term disability plans, accident, critical illness, hospital
confinement insurance, and even pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional
days for each year of service after the first year of
employment)
- Diverse Culture and Inclusive Environment
- A relaxed, business casual dress code that includes jeans and
sneakers!**Based on current benefit offering, which is subject to
change with or without notice. Certain benefits are subject to the
terms and conditions of the governing plan documents which should
be consulted for additional details and eligibility requirements.
About Us The Community Choice Financial - Family of Brands ("CCF"
or the "Company"), is one of the largest consumer specialty finance
organizations in the U.S. We provide our Customers, Team Members,
and Communities the Power of Choice with over 10 brands represented
in more than 1,500 brick-and-mortar stores serving 24 states and
online product offerings in 20 states. Community Choice is
steadfast in our commitment to help people across the country get
access to the short-term financial services they need when they
need it the most. The information contained herein is not intended
to be an all-inclusive list of the duties and responsibilities of
the job, nor is it intended to be an all-inclusive list of the
skills and abilities required to do the job. The Company may, at
its discretion, revise the job description at any time, and
additional functions and requirements may be assigned by
supervisors as deemed appropriate. Requirements, skills, and
abilities included have been determined to illustrate the minimal
standards required to successfully perform the position.Important:
The Community Choice Financial - Family of Brands will never ask
you for banking or other payment information at any point during
the interview or hiring process, nor will we conduct an interview
via text message. Any official email correspondence will come from
the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store
positions are in-person only. The Community Choice Financial -
Family of Brands is committed to providing an inclusive workplace
free of discrimination based on race, color, religion, sex, age,
national origin, military status, disability, pregnancy, sexual
orientation, gender identity or expression, genetic information or
any other characteristic protected by applicable law. Candidates of
all backgrounds are encouraged to apply. CCFI Companies, LLC is an
equal-opportunity employer.
Keywords: Community Choice Financial Family of Brands, San Jose , Customer Advocate, Other , San Jose, California
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