Service Advisor
Company: Capitol Kia
Location: San Jose
Posted on: April 24, 2024
Job Description:
Are you looking for an exciting career with the largest Kia
dealership in the Bay Area? DGDG's vision for success is driven by
our unique culture and cutting-edge technology. To make our vision
real, Capitol Kia is looking for sales professionals who think
differently and strive to provide 100% guest satisfaction. We
provide top-notch training to ensure your success. There's a reason
why for the fifth straight year, we've earned the distinction of
being Northern California's #1 volume Kia dealership. As a -Service
Advisor, you will create a world-class automotive retail experience
by thoughtfully assessing the wants and needs of your guests in the
service department. What you'll be working on:
- Greet guests, determine their needs, and coordinate vehicle
repairs using X-Time and CDK
- Meet guests' needs throughout the entire service process
- Write Repair Orders, coordinate check-in and delivery
processes, build and communicate repair estimates, follow-up on the
progress of repairs, and update guests regarding their service
repairs
- Contact guests regarding any changes in the estimate or promise
time, explain cost and time requirements in detail, and obtain
proper authorization before any additional repairs are
performed
- Advise guests on the care of their cars and the value of
maintaining their vehicles in accordance with manufacturers'
specifications, using maintenance menus What you need to bring to
the table:
- Commitment to excellent guest experience - on the phone/email,
in the store, and after purchase
- 1-year of previous Service Advisor experience
- Valid state driver's license and good driving record (no major
violations)
- X-Time and CDK experience is a plus
- Availability to work evenings and weekends Salary:
$36,000-$150,000/annually *Pay is based on applicable experience
and skills. This job is eligible for commissions based on
individual sales metrics. Industry Leading Benefits:
- Values-driven culture and team built on integrity, caring,
performance and efficiency
- Continuous career development and advancement
opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental
health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year
Service Maintenance Package More about DGDG: The Del Grande Dealer
Group (DGDG) is the largest family-owned automotive group in the
Bay Area. -Our team is over 1,000 strong and growing. We've been
named a Bay Area News Group Top Workplace for 13 -consecutive
-years -(not to mention being named a Top Workplace USA in 2020).
Our enthusiastic and courteous team, award-winning culture,
combined with our cutting-edge technology, provide guests with a
one-of-a-kind, -"best-in-class" -dealership experience. - - DGDG's
4 core values of Integrity, Caring, Performance, and Efficiency
have stood at the cornerstone of our success. Our shared passion
for training, teaching, recognition, reward, and promotion produce
results that set us apart. - "Be happy" -is much more than a
-slogan. It's a way of doing business. We pride ourselves on making
our guests and our team members exceedingly happy. And we'd be
happy if you joined us! - DGDG takes your privacy seriously. You
can learn more here: DGDG Privacy Policy*. We are an equal
opportunity employer and prohibit discrimination/harassment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
*https://www.dgdg.com/privacy-policy/
Keywords: Capitol Kia, San Jose , Service Advisor, Other , San Jose, California
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