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Program Coordinator, Tutoring Services

Company: San Jose State University
Location: San Jose
Posted on: September 18, 2023

Job Description:

Job Summary
Reporting to the Director of Peer Connections, the Program Coordinator for Tutoring Services performs duties under general supervision and takes work lead direction from the Program Director for Tutoring Services to achieve specified outcomes. The Program Coordinator for Tutoring Services assists with developing cohesive tutoring services by utilizing technology and strengthening connections/relationships between Peer Connections and campus partners. Tutor specific training will be developed in partnership with the Program Director for Tutoring Services to meet the International Standards of the College, Reading, and Learning Association (CRLA). Further, the Program Coordinator for Tutoring Services will support the Program Director for Tutoring Services in overseeing the scheduling, administrative tasks, training and mentorship for the Tutor Team. This position will also support outreach and general Peer Connections services.

Key Responsibilities

  • Assists with the development, planning, coordination, and assessment of the tutoring program designed to support student transition and retention.
  • Stays informed through higher education literature and research regarding retention and institutional policies and procedures.
  • Collaborates with campus entities on events that promote tutoring and academic success.
  • Reviews and updates documentation for peer educators to be used during training and as resources through the year.
  • Collaborates with other departments and colleges to provide effective learning assistance and represents Peer Connections as requested on committees and related activities that focus on tutoring issues.
  • Responsible with special staff privileges (i.e. use of office, phones, keys, office equipment, supplies etc.).
  • Supports Program Director with recruitment, hiring, training, directing, supervision, and evaluation of undergraduate and graduate student interns.
  • Collaborates to design and implement tutor training that meets International Standards of the College, Reading, and Learning Association (CRLA) including theoretical and practical applications.
  • Assists the coordination of the CRLA International Tutor Training program certification for Peer Connections.
  • Monitors and manages student employee work hours to ensure they are not exceeding allowable work hours in a week.
  • Supports the coordination of the department's use of EAB (Spartan Connect) for scheduling, tutoring, and reporting.
  • Receives, processes, and directs all communications (mail, email, phone calls) to appropriate persons in the unit or to other departments.
  • Collects, analyzes and maintains data to be used for statistical reporting for the Program Director
  • Assists in the development of culturally appropriate and accessible marketing and publicity materials such as flyers, emails, newsletters, posters, presentations, brochures, videos, websites, and social media platforms.
  • Writes, edits, and manages tutoring content on center website and social media platforms.

    Knowledge, Skills & Abilities

    • Ability to communicate with constituents in a professional and respectful manner
    • Ability to acquire knowledge of organizational procedures and activities of the department
    • Ability to create and facilitate student development and study skill programming
    • Ability to develop and deliver appropriate learning support strategies
    • Ability to work as a team collaboratively
    • Knowledge of English grammar, business writing, punctuation, spelling
    • Clear written and oral communication
    • General knowledge of university methods, procedures and practices
    • Ability to create and facilitate programs that are responsive to a diverse and multicultural environment
    • Knowledge of the principles of individual and group behavior
    • General knowledge of individual counseling techniques
    • Knowledge and understanding of the various technology platforms used in the University's online learning environment

      Required Qualifications

      • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a jobrelated field
      • Two years of professional experience in one of the student services program areas or in a related field. A master's degree in a jobrelated field may be substituted for one year of professional experience.

        Preferred Qualifications

        • Master's degree
        • Experience with tutoring on a college campus
        • Experience working with a diverse student population

          Classification: Student Services Professional II
          Anticipated Hiring Range: $4,610/month - $4,727/month
          CSU Salary Range: $4,610/month - $6,556/month

          San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .

          Application Procedure
          Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

          • Resume
          • Letter of Interest

            All applicants must apply within the specified application period: August 8, 2023 through September 4, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

            Contact Information
            University Personnel


            CSU Vaccination Policy
            The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to .

            Additional Information
            Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

            The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


            All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

            Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
            Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .
            Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .
            Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

            Equal Employment Statement
            San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Keywords: San Jose State University, San Jose , Program Coordinator, Tutoring Services, Other , San Jose, California

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