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Business Process Specialist

Company: Cupertino Electric, Inc.
Location: San Jose
Posted on: September 16, 2023

Job Description:

Posting Title: - Business Process SpecialistReports To: - Director of Business ProcessLocation: - San Jose, CASalary Range: $80,000 to $120,000JOB SUMMARY The Business Process Specialist provides and supports the implementation of Customer Experience and Operations change/process improvement initiatives by building relationships and partnerships with key stakeholders. This role works closely with stakeholders to ensure alignment and development of efficient and effective processes in line with strategic business objectives, as well as researching, analyzing, and recommending changes to the organization's business processes to improve operational efficiencies, quality, service, and profitability. The BPS also collects and studies operational and performance data to identify trends and opportunities for improvement. ESSENTIAL FUNCTIONS

  • Scheduling and leading business process meetings with internal customers and stakeholders.
  • Writing documentation as needed for process, projects, and applications.
  • Providing technical knowledge and work individually and on teams to support the completion of project specific tasks within estimated time frames.
  • Supporting the development of solutions that address organizational challenges, support project objectives by leading assigned engagement tasks to completion within scope, while ensuring deliverable requirements are met.
  • Building project and program schedules.
  • Conducting interviews with SMEs to decompose as-is process maps.
  • Analyzing as-is processes and building as-is process maps.
  • Conducting as-is to to-be process map crosswalks and identifying gaps and changes in processes.
  • Coordinating with Training teams to create and administer training materials for users of a new system or process.
  • Serving as a liaison between various departments and groups associated with the project.
  • Working with functional leads to obtain agreement by stakeholders and recipients for scope requirements and establishing a baseline on which delivery of a solution can commence.
  • Assessing business or process requirements, completing research and analysis to determine viable solutions, and making recommendations for alternatives and enhancements.KNOWLEDGE, SKILLS & ABILITIES
    • Ability to work and communicate with all levels of the organization from individual contributors to C-Level.
    • Proficient in Microsoft Office applications including Excel, Word, PowerPoint, Visio, Outlook.
    • Solid knowledge of Microsoft Ecosystem Development tools including Power Apps, Power Automate, Power BI, and MS Forms
    • Flexible and able to adapt quickly to changing environments and project requirements.
    • Strong Communication Skills.
    • Ability to act as a recognized technical expert and functions as the highest-level individual contributor in at least one technical area.
    • Must be a team player and can work successfully under pressure.
    • Aptitude for discovering and analyzing requirements for adherence to business objectives and consistency.
    • Able to positively and appropriately challenge perspectives and recommendations to achieve the most desirable outcomes.MINIMUM QUALIFICATIONSEducation: High School Diploma or Equivalent required, bachelor's degree preferredLicensure/Certifications: Microsoft Certifications highly beneficialExperience: Minimum 3 years of experience, 5 years desired working with Microsoft Ecosystem Development tools including Power Apps, Power Automate, Power BI, MS Forms required.

Keywords: Cupertino Electric, Inc., San Jose , Business Process Specialist, Other , San Jose, California

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