Behavioral Intake Counselor
Company: UnitedHealth Group
Location: San Jose
Posted on: September 14, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.SM
The--Behavioral Intake Counselor (BIC)--is a--master's level,
clinical position for the County of San Diego's 24/7 Access and
Crisis Line (ACL) which provides free, confidential access to
behavioral health services and crisis intervention for the 3.3
million San Diegans.--This clinical position also includes 988
Lifeline calls, chats & texts.
As the clinical work is done strictly on the telephone and computer
(chat), this position requires a very unique set of clinical skills
more astute than those required for face-to- face interactions as
there are no visual cues from which to draw upon in order to help
paint a comprehensive clinical picture.----Clinicians need to rely
on their graduate education--in--psychology/sociology or related
field, formal clinical training, and experience to exercise
discretion and clinical judgment when providing access to
appropriate behavior health services and crisis work.----Clinicians
need to quickly triage calls/chats in the queue to ensure safety
and meet contractual performance standards. Must be able to work
both independently and collaboratively with the high precision and
intensity similar to that of an emergency department- everyone has
a crucial, time sensitive task to complete which is integral to the
success of the entire operations. This is a fast paced, clinically
heavy position not for the faint of heart but it's equally
rewarding as one can play a pivotal role in someone's journey to
recovery and literally save lives.
Behavioral Health Access---Mental Health & Substance Use Disorder
Treatment Services within the system of care.----ACL clinician
needs to quickly establish an emotional connection with the
individual seeking help, identify their need(s), conduct a
behavioral health screening which includes an adapted ASAM
screening, recognize and properly follow up on any risk factors,
and help provide linkage to the most appropriate type and level of
care based on the collective screenings and preferences of the
caller/chatter.
Crisis Work---Mental or Emotional Distress; Intimate Partner Abuse;
Child/Elder Abuse; Suicide prevention, intervention and postvention
etc.--This service meets National Suicide Prevention Lifeline
(NSPL) standards for risk assessment and engagement of individuals
at imminent risk of suicide. ACL clinician needs to quickly
establish a therapeutic alliance, seek to help de-escalate the
individual using brief solution focused therapy, motivational
interviewing skills and Applied Suicide Intervention Skills
Training (ASIST) to ensure safety using the least invasive
intervention up to and including initializing active rescue
services. Once de-escalated, clinician will collaboratively work
with the individual to explore next steps and treatment
options.
Schedule:--10-hour shift to be determined by the hiring manager
between the hours of 6 am to Midnight, Pacific Standard Time
Primary Responsibilities:--
What are the reasons to consider working for UnitedHealth Group?--
Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Preferred Qualifications:
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
California, Colorado, Nevada,--Connecticut,--New York, New
Jersey,--Rhode Island or--Washington Residents Only:--The hourly
range for--California, Colorado, Nevada,--Connecticut,--New York,
New Jersey,--Rhode Island, or--Washington--residents is $22.45 to
$43.89.--Pay is based on several factors including but not limited
to education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.--
--
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
--
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group--is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
--
#RPO, #Green
Keywords: UnitedHealth Group, San Jose , Behavioral Intake Counselor, Other , San Jose, California
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