Visitor Services Associate (Full Time)
Company: The Tech Interactive
Location: San Jose
Posted on: May 28, 2023
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Job Description:
The Tech Interactive is a family-friendly science and technology
center in the heart of downtown San Jose. Our hands-on activities,
experimental labs and design challenge experiences empower people
to innovate with creativity, curiosity and compassion. The Tech is
a world leader in the creation of immersive STEAM education
resources to develop the next generation of problem-solvers
locally, nationally and globally. We believe that everyone is born
an innovator who can change the world for the better. -Our success
is dependent on building teams that include people from different
backgrounds and experiences who challenge each other's assumptions
with fresh perspectives. To that end, we look for a diverse pool of
applicants including but not limited to those from historically
marginalized groups - women, people with disabilities, people of
color, people who are lesbian, gay, bisexual, transgender, and/or
nonconforming, veterans, and people from different socioeconomic
backgrounds. The Role - The Visitor Services Associate helps all
guests visiting or inquiring about The Tech Interactive have a
memorable and inspiring experience at a Silicon Valley landmark.
Their outstanding service to our community also helps to promote
increased, repeat attendance. The Visitor Services associate
handles all cash transactions and supports admissions, separate
ticketed experiences like Birdly and IMAX, IMAX concessions, and
The Tech Store. The associate welcomes school groups when they
arrive for field trips, helps guests with Iris tablet check out in
the Body Worlds exhibit, and works with the IMAX projectionist to
provide quality assurance during films. This position reports to
the Visitor Services management team. - The Tech requires
candidates to pass a background screening and provide proof of
COVID-19 vaccination as conditions of employment. - Key
Responsibilities: Offer excellent customer service, according to
established procedures. Maintain current knowledge about all
aspects of The Tech's experience including but not limited to The
Tech's educational programs, films, membership, IMAX
technology,special events and other visitor related information in
order to answer guest questions and provide a better experience.
Rotate through all assigned Visitor Services stations within a
single shift. Follow all safety protocols related to all aspects of
Visitor Services operations. Accurately handle cash and credit card
transactions in admissions, store, separate ticketed experiences
like Birdly and IMAX, and IMAX concessions. Using The Tech's point
of sale system, sell tickets for admission, IMAX and additional
experiences. Promote and upsell memberships. Sell and process
birthday party experiences. Check out equipment for all additional
experiences (e.g. Birdly flying experience, Iris tablet for Body
Worlds, as well as others as they are developed) Promote and
deliver outstanding service for the Birdly flying experience as
well as follow established cleaning procedures. -
Keywords: The Tech Interactive, San Jose , Visitor Services Associate (Full Time), Other , San Jose, California
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