Team Lead

Company: Topgolf
Location: San Jose
Posted on: May 25, 2023

Job Description:

Overview
WE BELIEVE IN THE UNLIMITED POWER OF PLAY.
PERKS
--- FREE mental well-being program including therapy sessions for everyone and their immediate family ----!
--- FREE Topgolf game play ---
--- 50% off food and beverage ----
--- Apparel discounts ----------------
--- Flexible scheduling & competitive pay --'-
--- PTO - accrue 15 days of Paid Time Off per year (requires full-time employment status) ----
--- Pregnancy Disability Leave - provides up to six weeks of paid Pregnancy Disability Leave (requires full-time employment status) ----
--- Perkspot Discount Program - a one-stop shop for thousands of exclusive discounts --'-
--- Education benefits through Workforce Edge with Strayer University and Capella University -----------
--- Topgolf Cares - a non-profit 501(c)(3) organization designed to help Playmakers (Associates) in time of great need through immediate financial assistance. It is funded by our Associates for our Associates to provide temporary relief from hardship for members of the Topgolf family. --'-
--- Closed on Thanksgiving ---- and Christmas Day ----
BENEFITS (effective the 1st of the month following date of hire)
--- M edical/Dental/Vision -------------
--- SurgeryPlus - Covers planned non-emergency surgeries and procedures may include orthopedics, spine, general surgery, gynecology, ear nose and throat, gastrointestinal,
cardiac, and pain management -------------
--- Virtual Medicine --------
--- Pharmacy --'-
--- Flexible Spending Accounts (FSA) - a special tax-free account you put money into to pay for certain out-of-pocket expenses --'-
--- 401(k) program - for anyone who has been employed for 6 months and is 21 or older --'-
--- Pet insurance ----
--- Pre-paid Legal Coverage ---------'-
--- Home & Auto Insurance --------
OVERVIEW
The Team Lead helps their team provide best-in-class service with hospitality for our Guests. By working with, training and coaching our Associates, the Team Lead ensures our Guests have the best time of their lives.
Team Leads have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest Experience.
Additionally, Team Leads may be responsible for assisting with other specific business functions. This might include (but would not be not limited to) hiring, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.
Compensation Range: $20+ USD (hourly)
Key Responsibilities

• 
  
• 
  Supervise the team in providing best-in-class service on a daily basis
  
  
• 
  Coach and develop the team and drive Associate engagement
  
  
• 
  Uphold operating procedures and service and safety standards, especially Guest Satisfaction
  
  
• 
  Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  
  
• 
  Perform other operational duties as assigned by your manager
  
  
  Key Qualifications
  
  • 
    
  • 
    High school diploma or equivalent
    
    
  • 
    Energy and enthusiasm
    
    
  • 
    Excellent communication, time management and organization skills
    
    
  • 
    Ability to work on a team
    
    
  • 
    A high level of self-awareness, receptivity to change and integrity
    
    
  • 
    Ability to work in extreme weather conditions for extended periods of time
    
    
  • 
    Availability to work varied shifts, including evenings, weekends and holidays
    
    
  • 
    Ability to stand and walk for long periods of time including maneuvering up and down stairs
    
    
  • 
    Ability to obtain required licenses and certifications for your location
    
    
    Topgolf is the 2022 Winner of Comparably's Awards for
    
    • 
      
    • 
      Best CEOs for Diversity
      
      
    • 
      Best CEOs for Women
      
      
    • 
      Best Company Outlook
      
      
    • 
      Best Career Growth
      
      
      Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
      Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
      
      • 
        
      • 
        High school diploma or equivalent
        
        
      • 
        Energy and enthusiasm
        
        
      • 
        Excellent communication, time management and organization skills
        
        
      • 
        Ability to work on a team
        
        
      • 
        A high level of self-awareness, receptivity to change and integrity
        
        
      • 
        Ability to work in extreme weather conditions for extended periods of time
        
        
      • 
        Availability to work varied shifts, including evenings, weekends and holidays
        
        
      • 
        Ability to stand and walk for long periods of time including maneuvering up and down stairs
        
        
      • 
        Ability to obtain required licenses and certifications for your location
        
        
        Topgolf is the 2022 Winner of Comparably's Awards for
        
        • 
          
        • 
          Best CEOs for Diversity
          
          
        • 
          Best CEOs for Women
          
          
        • 
          Best Company Outlook
          
          
        • 
          Best Career Growth
          
          
          Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
          Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
          
          • 
            
          • 
            Supervise the team in providing best-in-class service on a daily basis
            
            
          • 
            Coach and develop the team and drive Associate engagement
            
            
          • 
            Uphold operating procedures and service and safety standards, especially Guest Satisfaction
            
            
          • 
            Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
            
            
          • 
            Perform other operational duties as assigned by your manager
            
            

Keywords: Topgolf, San Jose , Team Lead, Other , San Jose, California