Principal Digital Strategist, Adoption

Company: Adobe Systems Incorporated
Location: San Jose
Posted on: March 19, 2023

Job Description:

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!



Skills

We are looking for an individual with high initiative, a strategic approach, and customer experience strategy talent. Principal Digital Strategist is a digital-native professional with experience crafting and executing consumer experiences for Adobe customers. This role will focus on driving Telecommunication digital transformation strategy with an emphasis on leveraging complex change management processes and technologies for the telco industry.

* Strong executive presence and interpersonal skills, withabilityto engage and encourage senior executives via change management and org design capabilities.


* Thought leader in the future of telecommunication , fourth industrial revolution, and the future of marketing for large Fortune 500 companies


* Comfortable focusing on one complex telecommunication customer, operating across a matrixed organization, balancing leaders from Adobe and the client.


* Lead and drive sophisticated cross-functional teams towards clear, efficient, and accountable decision making and customer value delivery.


* Regularly connect with telco customer to identify customer needs and requirements. Synthesize findings into tests.


* Collaborating across multiple functional domains (Adobe and customer) fluently and easily, and leading difficult conversations to logical and objective conclusions with an action plan to move forward.


* Evaluate measurement criteria to identify trends and drive improvements in organizational performance,including:customer happiness, operating efficiency, org design, operating models, and change management delivery outputs


* Develop and implement tailored change management programs that provide continued value to the customer, ensure renewals and drive long-term account growth for broader telecommunication customers.


* Evolve Adobe Customer Solutions capabilities to remain a relevant offering and deliver customer value. Lead, coach, and mentor Digital Performance Strategy team members highly skilled with telco strategy into broadening into the "how does this get done" (people/process).



Experience

* Must be based in Seattle and/or on client site 4 out of the 5 days of the week


* 7-10+ years' with digital strategy for a top management consulting firm, top digital agency or top digital marketing consultancy.


* 7+ years as a strategist focused on Telco industry and related data services across America's largest programs and world famous brandswithin the telco industry.


* 5+ years of experience leading customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value, large transformation activity or material portfolio of business


* Willingness to travel (amount will depend on your location and industry specialization)



Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $142,800 -- $282,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Keywords: Adobe Systems Incorporated, San Jose , Principal Digital Strategist, Adoption, Other , San Jose, California