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Associate Product Owner - Remote

Company: UnitedHealth Group
Location: San Jose
Posted on: March 17, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)The Salesforce Product Owner is a key member of our CRM team and is responsible for delivering strategies and processes that enable our business stakeholder's performance. This role will be responsible for designing, delivering, and enabling the products annual roadmap by iterating on requirements from business stakeholders, this person would work directly with the development team and technical architect to deliver best practice functionality. They partner with senior members of the team ensuring the successful delivery of implementation and are key communicators with business leadership and IT partners. They should have solid functional and/or industry knowledge, background in planning and managing projects, an ability to be proactive, innovative, and team-oriented in a virtual setting, and drive key deliverables and creative design concepts.--You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.--Primary Responsibilities:

  • Utilize acquired knowledge of CRM (Sales Cloud including Partner Communities, Service Cloud, Marketing Cloud preferred) and strategic thought to analyze current business processes, suggest improvements, and participate in the implementation of new functionality
  • Manage Invoca call platform and setup for campaign tracking
  • Drive overall project milestones through completion; perform impact analysis and project estimation activities to ensure key deadlines are met
  • Lead requirement and design sessions with business partners
  • Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details
  • Research potential business requirement solutions using various resources, including, but not limited to,
  • Develop and document workflow processes and procedures
  • Create mock-ups/wireframes as visual design concepts and present possible solutions to business stakeholders
  • Create functional requirements for developers and provide suggestions during the development stage that meet the customer's business needs
  • Work with technical team to transform new requirements into design and implementation
  • Coordinate communication with business partners throughout the project lifecycle
  • Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as neededSecondary Functions:--
    • Support testing cycles (system, E2E, UAT, regression)--
    • Data Load Support
    • Assess change impact and/or support creation of Training/Training Materials
    • Create status reports and executive presentations for leadershipJob Scope:
      • Responsibilities may vary by project
      • Duties are often performed independently but larger projects are delivered as a teamJob Conditions:
        • Able to work in the Central time zone, primarily remoteYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
          • Bachelor's degree in related field, or 4 years equivalent of SaaS experience
          • Salesforce Certified Administrator certification (ADM201)
          • 1+ years of Salesforce hands-on experience, preferably in Sales Cloud utilizing Lead, Contact and Campaign objects, and experience working with partner communities
          • 1+ years of experience working closely with Salesforce Developers, assisting in design and development recommendations
          • Knowledge of Agile software development lifecycle
          • Advanced excel skills or data manipulation toolsPreferred Qualifications:
            • Solid Salesforce Lightning knowledge/experience and understanding of constraints of the platform
            • Background working with B2C experiences, customer journeys, and/or partner engagements
            • Proven ability to recognize complex problems vs. objectives and apply creativity to analyze situations, develop solutions and procedures
            • Demonstrates exceptional written and verbal communication skills, as well as active listening skillsCareers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Jose , Associate Product Owner - Remote, Other , San Jose, California

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