CSR - 1 Outreach (Must Reside in San Benito County)
Company: MAXIMUS
Location: San Jose
Posted on: March 18, 2023
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Job Description:
Job Description Summary Job Summary Essential Duties and
Responsibilities:- Develop working relationships with customers and
monitor engagement and progress.- Work with customers on a regular
basis to meet and achieve program goals and/or maintain program
services and eligibility.- Conduct workshops and other training
related services for customers.- Exhibit considerable programmatic
knowledge and assist customers in multiple phases of the
application process, ranging from enrollment through the awarding
of benefits and services.- Assist customers to acquire services
that facilitate program goals (e.g., educational and/or vocational
training, medical, child care, transportation, substance
abuse/mental health, child support establishment, legal, and other
related needs).- Follow-up with customers to ensure that their
needs are met and questions and concerns are resolved.- Interact
with other team members to provide expertise and assistance in
resolving participant issues.- Maintain accurate and timely case
notes on all customer contacts and document activities.- Share
information about outreach and engagement efforts with project
staff.- Inform project staff of any barriers that they identify and
that are preventing the customer from engaging with the Provider.
Minimum Requirements:- High School diploma or equivalent with 0 - 1
years of experience. MAXIMUS Introduction Since 1975, Maximus has
operated under its founding mission of Helping Government Serve the
People, enabling citizens around the globe to successfully engage
with their governments at all levels and across a variety of health
and human services programs. Maximus delivers innovative business
process management and technology solutions that contribute to
improved outcomes for citizens and higher levels of productivity,
accuracy, accountability and efficiency of government-sponsored
programs. With more than 30,000 employees worldwide, Maximus is a
proud partner to government agencies in the United States,
Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com. EEO Statement
EEO Statement: Active military service members, their spouses, and
veteran candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status. Pay
Transparency Maximus compensation is based on various factors
including but not limited to job location, a candidate's education,
training, experience, expected quality and quantity of work,
required travel (if any), external market and internal value
analysis including seniority and merit systems, as well as internal
pay alignment. Annual salary is just one component of Maximus's
total compensation package. Other rewards may include short- and
long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees,
including health insurance coverage, life and disability insurance,
a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be
commensurate with job duties and relevant work experience. An
applicant's salary history will not be used in determining
compensation. Posted Min Posted Max
Keywords: MAXIMUS, San Jose , CSR - 1 Outreach (Must Reside in San Benito County), Other , San Jose, California
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