Customer Advocate - Urgently hiring!

Company: Spearhead Mobility Inc.
Location: San Jose
Posted on: March 18, 2023

Job Description:

Job Description Why Join Spearhead Mobility? Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner. Teamwork, trust, service, mentorship, and empowerment these are the qualities engrained in our family culture were inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success! What is your role? As a Customer Advocate, youll be responsible for their overall experience, providing wireless and entertainment solutions to our in-store and at-home guests. Youll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment! As a Customer Advocate, you will receive:

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential (Yes: Unlimited!)
• Performance based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program (counseling on health and wellness, work life balance, and concierge services)
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!) DUTIES AND RESPONSIBILITIES:
  • Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
  • Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field.
  • Cultivate an outstanding guest experience provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs.
  • Develop and maintain business relationships within the community.
  • Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store.
  • Assist with retail merchandizing duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties .
  • Demonstrate integrity and respect when interacting with guests and co-workers.
  • Troubleshoot and diagnose wireless products through Service & Repair procedures.
  • Assist with other tasks and duties Requirements:
    • High school diploma or equivalent; 2 year/associates degree preferred
    • Excellent communication, interpersonal, and effective problem-solving skills
    • Strong organizational and time management skills
    • Professional, energetic, motivated, and positive attitude
    • Basic math, internet, and technology skills
    • Previous experience in sales, hospitality, restaurant, or service industry preferred.
    • Availability of flexible scheduling to include days, evenings, and weekends
    • Good driving record & reliable transportation
    • Excellent references; must pass a background check.
    • This position involves sitting, standing, walking, reaching, bending and light to moderate lifting by Jobble

Keywords: Spearhead Mobility Inc., San Jose , Customer Advocate - Urgently hiring!, Other , San Jose, California