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Helpdesk/Desktop Support (JO-74)

Company: Ledgent Technology
Location: San Jose
Posted on: March 18, 2023

Job Description:

If you are computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.Essential Functions Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manualsEducation/Qualifications Proven work experience as a Helpdesk/Desktop Support or similar role Hands-on experience with Windows environments Some extra hours in the evenings and weekends required May travel to support remote sitesWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Up to 50% of the day will be spent traveling to meet with customers on site or at customer facilities. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.JOB DESCRIPTIONPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Operate and maintain system hardware and software can move and to drive to various locations. The employee may travel to job sites where the employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required for job sites include; close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday 7:00AM to 4:00PM. Occasional evening and weekend work may be required as job duties demand. Actual hours may vary.Education and Experience Bachelor's Degree in Computer Science or Information Systems or other related discipline. Can be a combination of training, education and relevant work experience that is equivalent. Additional Eligibility Qualifications All new hires will be required to provide proof of eligibility to work in the U.S. Work Authorization/Security Clearance (if applicable) May require successful completion of a standard background investigation, and pre-employment drug screen, as applicable to your position. May also be required by customer contract or customer's facility admittance requirements.Other duties as assigned by the manager.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of th

Keywords: Ledgent Technology, San Jose , Helpdesk/Desktop Support (JO-74), Other , San Jose, California

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