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Associate Global Strategic Client Executive - Remote

Company: UnitedHealth Group
Location: San Jose
Posted on: March 17, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

The primary purpose of this role is to grow and retain membership for UHC Global. The person in this role has responsibility for managing and growing his/her book of business.

The case load is higher and has less complexity. This person may have a coach assigned to them and will work closely with the coach, as well as their RVP as needed.

Primary Responsibilities:

  • Establishes and maintains strong professional and personal relationships with customers and consultants presenting a positive image of UHC Global
  • Develops and manages ongoing relationships and service delivery to clients
  • Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and medical)
  • Secures new business within book of business (upsell) and may need assistance from manager with strategy and approach
  • Creates and executes upon client specific business plans, as appropriate
  • Develops and executes on Executive Briefing Document (EBD) for key clients, as appropriate based on client size/revenue and updates at a minimum quarterly
  • Develops internal network throughout UHG
  • May lead cross functional AMT to deliver superior service to customers, including leading and/or facilitating regular internal AMT calls with action plans and external calls with customers
  • Monitors clients' medical insurance plan financial performance and leads renewal planning and negotiations to support UHCG profitability objectives
  • Participates in broker and consultant meetings
  • Leads and facilitates proposals for RFP's on existing business utilizing coach, as appropriate
  • Assists and/or leads implementation of new business
  • Ensures operations understands client requirements and expectations
  • Manages escalated client issues to resolution
  • Notifies client of any operational situations (e.g., system outage, strike in a foreign country, etc.) that may impact service
  • Leads internal and/or external case reviews, as appropriate, with SME support from appropriate functional areas
  • Partners with external vendors in support of clients' initiatives and programs
  • Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC)
  • Drives client participation to 100% completion of annual customer satisfaction surveys (NPS)
  • Understands client's business model. Begins to understand customer market issues including earnings, market conditions, competitors and updates EBD accordingly
  • Participates in personal development (MAP Self Assessment, requests for training, etc.)
  • Attends and participates in one-on-ones with manager and assigned coach
  • Manages client receivables
  • Leads delivery of customer reports with support from business partners, as appropriate
  • Models UHG culture

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • Valid Insurance License is required or ability to obtain within 90 days of hire
    • Valid passport or ability to obtain within 90 days of hire
    • 3+ years of experience in healthcare sector
    • 1+ years of client day-to-day engagement experience
    • Proven problem solving skills
    • Proven written and verbal communication skills
    • Demonstrated presentation skills
    • Demonstrated basic business financial acumen
    • Must be fluent in Japanese

      Preferred Qualifications:

      • College degree
      • Sales experience
      • Global experience
      • UHC product knowledge

        Careers with UnitedHealthcare. Work with a Fortune 5 organization that's serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

        California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $50,000 to $110,000. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

        ---All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Jose , Associate Global Strategic Client Executive - Remote, Other , San Jose, California

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