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Strategic Program Lead, Customer Transformations

Company: Cisco
Location: San Jose
Posted on: March 17, 2023

Job Description:

Key Job Role:

  • Cross-PIN & Cross functional coordination of customer network design and deployment

  • Deployment plan management: Coordinate and execute the customer Network & Feature based Workshops - help build the overall customer portfolio for the deployment, work on requirements gathering, finalize the architectural design, overall deployment plan (with targeted timelines)

  • Manage project timelines, milestones, metrics, and install base summary, coordinate feature requirements documentations, & h ardware l ead times
  • Capture all customer feedback in exec interlocks - directly represent the BU and present to the customer on regular BU update on the deployment plan
  • Manage the strategic relations between field teams and the BU, and externally between Cisco and our customers and build customer confidence
  • Complete a risk analysis on a bi-weekly basis and 7days of resolutions for deployment blockers at the initial deployment once the customer performs normal operations
  • Work with the customer and review their plans and configs to ensure use cases are validated in a more realistic way.

    Excel at developing trusted relationships and can influence broadly (up, down, across) in order to reach the best possible outcome for Cisco. Apply structure to ambiguity and help drive toward measurable outcomes and results.
    • Excellent Communicator
    • Passionate about people development, teaming, and building rituals
    • Demonstrated excellence in highly matrixed environments, ability to get things done
    • Strong planning and project management skills
    • Highly capable working across senior leaders (internal & external) to drive alignment, understanding and results
    • Loves a fast paced, high growth, ever changing environment

      Message to applicants applying to work in the U.S.:

      When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

      U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

      Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, San Jose , Strategic Program Lead, Customer Transformations, Other , San Jose, California

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