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IT Service Desk Administrator

Company: Joby Aviation
Location: San Jose
Posted on: January 27, 2023

Job Description:

Joby OverviewAvionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world.
An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems. -

  • Zoom & Microsoft Teams room AV administration, deployment, and vendor management -

    OS Management - -

    • Install and upgrade computer components and software as needed by team -
    • Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions -
    • Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software. -

      Service Desk Ticketing -

      • Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support -
      • Manage and order inventory as needed -
      • Remote software installation -
      • Responding or active presence in Slack channels -
      • Generating Dell warranty support requests -
      • Contractor form request fulfillment -
      • Diagnosing issues with computer software, peripherals -


        • Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required -
        • Minimum of 1 year of IT service administration experience -
        • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols -
        • Basic knowledge of scripting languages and automation tools -
        • A proven track record of developing and implementing IT strategy and plans
        • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
        • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences


          • IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP -
          • Experience with Jira Service Desk & Integrations -
          • Experience with R&D Test system environments -
          • Experience with Intune / JAMF / Landscape MDM

            Joby Aviation is an Equal Opportunity Employer.

Keywords: Joby Aviation, San Jose , IT Service Desk Administrator, Other , San Jose, California

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