IT Technical Support Engineer (contract)
Company: Nutanix
Location: San Jose
Posted on: January 27, 2023
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Job Description:
IT Technical Support Engineer Nutanix is looking for an IT
Technical Support Engineer to be part of the Corporate IT team in
the USA. You will work in an exciting and extremely fast/paced
environment. You should have strong written and verbal
communication, solid hardware/software troubleshooting skills for
common desktop/laptop issues, IT infrastructure, and a
customer-focused mentality. Our overall goal is to provide a
world-class customer support experience that is hyper-focused on
efficiency. Key responsibilities: Front-line support for Tier 1,2
and 3 requests Ticket triage and acts as a single point of contact
for customers on escalations to the appropriate level Performing
initial triage, diagnosis, and troubleshooting; Proactively
notifying customers of all incidents within SLA guidelines Remotely
resolving incidents within their capability and implementing known
solutions to known issues Responsible for working with other
support specialists to coordinate and quickly resolve customer
issues; Providing regular updates to customers as efforts for
resolution progress Responsible for escalating issues to third
parties and higher technical and managerial support in accordance
with expected service levels Documenting all actions taken to
resolve incidents in ticketing tools; Ensuring the correct and
timely closure and completion of all incidents in ticketing tools
Monitors incident status and escalates cases that are not resolved
in a specific time frameOther duties as assigned by management
Ideal candidates should have: Relevant work experience 2+ years in
technical support or a similar technical environment High level of
understanding and experience with information technology Ability to
communicate effectively with all levels of employees/management
Must have a high technical aptitude, be highly motivated, and be
ready for a challenge Strong communication, documentation, and
analytical skills The ability to handle stressful situations and
tight deadlines in a fast-paced environment Excellent English
language verbal and written communication skills. High level of
Windows and MacOS knowledge - laptop imaging and configuration,
hardware and software issues troubleshooting skills.Active
directory and PowerShell knowledge Okta, ServiceNow, Slack,
Office365, Gsuite administration Intune, JAMF, Druva
administrationBasic networking knowledge It's good to have: General
knowledge of remote support technologies and strategies Knowledge
of service management tools for tracking ticket Knowledge of
virtualization technologies Jira and Confluence administration
CompTIA Network+, MCSA, CCNA Routing & Switching We're an Equal
Opportunity Employer Nutanix is an Equal Employment Opportunity and
(in the U.S.) an Affirmative Action employer. Qualified applicants
are considered for employment opportunities without regard to race,
color, religion, sex, sexual orientation, gender identity or
expression, national origin, age, marital status, protected veteran
status, disability status or any other category protected by
applicable law. We hire and promote individuals solely on the basis
of qualifications for the job to be filled. We strive to foster an
inclusive working environment that enables all our Nutants to be
themselves and to do great work in a safe and welcoming
environment, free of unlawful discrimination, intimidation or
harassment. As part of this commitment, we will ensure that persons
with disabilities are provided reasonable accommodations. If you
need a reasonable accommodation, please let us know by contacting .
Notice to Applicants Re: Fraudulent Recruiting Scams, please review
the following link consumer.ftc.gov to safeguard yourselves.
Candidates seeking jobs at Nutanix have recently been targets of
these recruiting scams including FAKE G-mail accounts posing as
ACTUAL recruiters on our team, so please safeguard yourselves by
following instructions in the link. If you have any concerns
surrounding suspect recruiting practices, please email for
verification. Please do NOT send resumes to this email address;
applicants should apply directly to the job to be considered.
Keywords: Nutanix, San Jose , IT Technical Support Engineer (contract), Other , San Jose, California
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