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Customer Engineer - Discovery Platform

Company: IBM
Location: San Jose
Posted on: January 27, 2023

Job Description:

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe IBM Discovery Platform is a cloud-native system for accelerating scientific discovery. It makes advanced tool kits for modeling, simulation, quantum, and other capabilities readily available to scientific organizations pursuing research in areas such as drug discovery, material science, climate modeling, etc. Acceleration is achieved both from the automation and productivity provided by the IBM Discovery Platform as a whole and from the specific capabilities provided by the tool kits individually.The roleThe Discovery Platform Customer Engineer will be primarily responsible for utilizing technical skills to coordinate enhancements and deployment efforts and to provide insight and recommendations for implementing client solutions. Customer Engineers will work closely with other cloud teams, project managers, engineers, scientists and other functions.What you will do+ Work with research partners to migrate existing discovery workflows to a cloud native-platform, when applicable.+ Oversee integration of discovery frameworks and tools based on scalable, portable, and resilient designs.+ Drive evaluation of different platforms, gather information on differences in discovery workflows, and conduct research on the platform behavior under different workloads.+ Understand design patterns, domain-driven design, component based architecture, and evolutionary architecture.+ Understand cloud-native architecture concepts and have knowledge of best practices for high availability, scalability, resilience, performance, and security requirements in the cloud .+ Review platforms used by the client and suggest improvements in automation, continuous integration/continuous deployment (CI/CD) practices, security, and platform services.+ Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.+ Integrate with non-cloud technologies and third-party vendor products and services.Required Technical and Professional Expertise+ BS/BA degree in a technical field, or equivalent experience.+ 4+ years of experience in a professional services implementation and/or software engineering role.+ Experience developing scripts with Python.+ Experience with AWS (S3, lambda, CloudTrails, etc) is highly desired.+ Experience writing queries and working with big data.+ Experience working with customers/clients to install and configure technology products. Experience with cyber security, enterprise log and telemetry management products is preferred.+ Experience with AI/ML, Quantum Computing, or High Performance Computing (HPC) a strong plus.+ Experience in scientific research a strong plus.+ Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines.+ Demonstrates proficient and effective presentation skills.+ Effective written and verbal communication and interpersonal skills.Preferred Technical and Professional Expertise+ NoneAbout Business UnitIBM Research is the organic growth engine of IBM and an innovation engine for our customers and partners. As part of this mission, IBM Research anticipates and examines 'What's Next in Computing' to ultimately create and integrate the technologies the world relies upon to solve big challenges and unlock new opportunities. We create and pioneer new markets for IBM, our partners and customers as exemplified in our ongoing quest to reach practical and large-scale quantum computing. Across IBM Research, we realize the power and potential to accelerate discovery with our partners and clients by combining the power of high performance computing, AI, and Quantum, all integrated through the hybrid cloud.This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiencesThe compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM, San Jose , Customer Engineer - Discovery Platform, Other , San Jose, California

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