Customer Engineer - Discovery Platform
Company: IBM
Location: San Jose
Posted on: January 27, 2023
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Job Description:
IntroductionAt IBM, work is more than a job - it's a calling: To
build. To design. To code. To consult. To think along with clients
and sell. To make markets. To invent. To collaborate. Not just to
do something better, but to attempt things you've never thought
possible. Are you ready to lead in this new era of technology and
solve some of the world's most challenging problems? If so, lets
talk.Your Role and ResponsibilitiesThe IBM Discovery Platform is a
cloud-native system for accelerating scientific discovery. It makes
advanced tool kits for modeling, simulation, quantum, and other
capabilities readily available to scientific organizations pursuing
research in areas such as drug discovery, material science, climate
modeling, etc. Acceleration is achieved both from the automation
and productivity provided by the IBM Discovery Platform as a whole
and from the specific capabilities provided by the tool kits
individually.The roleThe Discovery Platform Customer Engineer will
be primarily responsible for utilizing technical skills to
coordinate enhancements and deployment efforts and to provide
insight and recommendations for implementing client solutions.
Customer Engineers will work closely with other cloud teams,
project managers, engineers, scientists and other functions.What
you will do+ Work with research partners to migrate existing
discovery workflows to a cloud native-platform, when applicable.+
Oversee integration of discovery frameworks and tools based on
scalable, portable, and resilient designs.+ Drive evaluation of
different platforms, gather information on differences in discovery
workflows, and conduct research on the platform behavior under
different workloads.+ Understand design patterns, domain-driven
design, component based architecture, and evolutionary
architecture.+ Understand cloud-native architecture concepts and
have knowledge of best practices for high availability,
scalability, resilience, performance, and security requirements in
the cloud .+ Review platforms used by the client and suggest
improvements in automation, continuous integration/continuous
deployment (CI/CD) practices, security, and platform services.+
Communicate effectively through strong written and oral
communication skills for technical and non-technical audiences.+
Integrate with non-cloud technologies and third-party vendor
products and services.Required Technical and Professional
Expertise+ BS/BA degree in a technical field, or equivalent
experience.+ 4+ years of experience in a professional services
implementation and/or software engineering role.+ Experience
developing scripts with Python.+ Experience with AWS (S3, lambda,
CloudTrails, etc) is highly desired.+ Experience writing queries
and working with big data.+ Experience working with
customers/clients to install and configure technology products.
Experience with cyber security, enterprise log and telemetry
management products is preferred.+ Experience with AI/ML, Quantum
Computing, or High Performance Computing (HPC) a strong plus.+
Experience in scientific research a strong plus.+ Demonstrated
ability to organize, prioritize, and multi-task in a fast paced,
changing environment to meet deadlines.+ Demonstrates proficient
and effective presentation skills.+ Effective written and verbal
communication and interpersonal skills.Preferred Technical and
Professional Expertise+ NoneAbout Business UnitIBM Research is the
organic growth engine of IBM and an innovation engine for our
customers and partners. As part of this mission, IBM Research
anticipates and examines 'What's Next in Computing' to ultimately
create and integrate the technologies the world relies upon to
solve big challenges and unlock new opportunities. We create and
pioneer new markets for IBM, our partners and customers as
exemplified in our ongoing quest to reach practical and large-scale
quantum computing. Across IBM Research, we realize the power and
potential to accelerate discovery with our partners and clients by
combining the power of high performance computing, AI, and Quantum,
all integrated through the hybrid cloud.This job requires you to
provide your COVID-19 vaccination status with supporting
documentation, where legally permissible.Your Life @ IBMIn a world
where technology never stands still, we understand that, dedication
to our clients success, innovation that matters, and trust and
personal responsibility in all our relationships, lives in what we
do as IBMers as we strive to be the catalyst that makes the world
work better.Being an IBMer means you'll be able to learn and
develop yourself and your career, you'll be encouraged to be
courageous and experiment everyday, all whilst having continuous
trust and support in an environment where everyone can thrive
whatever their personal or professional background.Our IBMers are
growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform
themselves and our company. They are trusted to provide on-going
feedback to help other IBMers grow, as well as collaborate with
colleagues keeping in mind a team focused approach to include
different perspectives to drive exceptional outcomes for our
customers. The courage our IBMers have to make critical decisions
everyday is essential to IBM becoming the catalyst for progress,
always embracing challenges with resources they have to hand, a
can-do attitude and always striving for an outcome focused approach
within everything that they do.Are you ready to be an IBMer?This
job requires you to provide your COVID-19 vaccination status with
supporting documentation, where legally permissible.About IBMIBM's
greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve
business, society and the human condition, bringing the power of an
open hybrid cloud and AI strategy to life for our clients and
partners around the world.Restlessly reinventing since 1911, we are
not only one of the largest corporate organizations in the world,
we're also one of the biggest technology and consulting employers,
with many of the Fortune 50 companies relying on the IBM Cloud to
run their business. At IBM, we pride ourselves on being an early
adopter of artificial intelligence, quantum computing and
blockchain. Now it's time for you to join us on our journey to
being a responsible technology innovator and a force for good in
the world.Location StatementIBM offers a competitive and
comprehensive benefits program. Eligible employees may have access
to:- Healthcare benefits including medical & prescription drug
coverage, dental, vision, and mental health & well being- Financial
programs such as 401(k), the IBM Employee Stock Purchase Plan,
financial counseling, life insurance, short & long- term disability
coverage, and opportunities for performance based salary incentive
programs- Generous paid time off including 12 holidays, minimum 56
hours sick time, 120 hours vacation, 12 weeks parental bonding
leave in accordance with IBM Policy, and other Paid Care Leave
programs. IBM also offers paid family leave benefits to eligible
employees where required by applicable law- Training and
educational resources on our personalized, AI-driven learning
platform where IBMers can grow skills and obtain
industry-recognized certifications to achieve their career goals-
Diverse and inclusive employee resource groups, giving & volunteer
opportunities, and discounts on retail products, services &
experiencesThe compensation range and benefits for this position
are based on a full-time schedule for a full calendar year. The
salary will vary depending on your job-related skills, experience
and location. Pay increment and frequency of pay will be in
accordance with employment classification and applicable laws. For
part time roles, your compensation and benefits will be adjusted to
reflect your hours. Benefits may be pro-rated for those who start
working during the calendar year.We consider qualified applicants
with criminal histories, consistent with applicable law.Being You @
IBMIBM is committed to creating a diverse environment and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, pregnancy, disability, age,
veteran status, or other characteristics. IBM is also committed to
compliance with all fair employment practices regarding citizenship
and immigration status.
Keywords: IBM, San Jose , Customer Engineer - Discovery Platform, Other , San Jose, California
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