Account Executive II COVWorkplace Interiors Services
Company: Corovan Corporation
Location: San Jose
Posted on: January 23, 2023
$64480 / year
Reporting to the Sr. Sales/COV Sales Manager, the Account Executive
II is responsible for generating new business from new customers,
and, when directed, incremental business from existing clients,
continually increasing profitable revenue in two COV Workplace
Interiors Service Lines:
Office Furniture Sales: The core business of New Furniture Sales;
These include but are not limited to signage, desking, benching,
systems stations, laboratory, seating, conference, healthcare,
reception, high density storage, mailroom, ergonomic and private
Office Furniture Services: The core business of Office Services;
These include but are not limited to space planning, design,
furniture budgeting, ergonomic evaluation, delivery, installation,
project management, inventory, reconfiguration, decommissioning and
An integral part of a successful outcome is partnering with all
departments for an end goal of customer satisfaction resulting in
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Cold calling and networking to generate new business and for
additional business with existing customers - at least 50
calls/visits per month.
Achieve and exceed sales goal. Sales goals will be assigned with
Conducts and coordinates sales presentations for potential new and
Work as customer account manager handling customer questions and
concerns with sales management assistance as needed.
Obtain assistance from operations or sales management for all
orders over $10,000, prior to presenting the Price and scope to the
Provides regular reports on general activity in all market
Coordinate sales efforts with Manager, for maximum sales
Supports, promotes and practices the principles of Corovan's
Mission Statement, strategic plans and budget, as well as
department and organizational goals.
Committed to equal employment opportunity, diversity, and
leadership. By example and actions, this position promotes fair and
exemplary employment standards.
Conduct research to identify leads for project related
Encouraged to initiate and/or participate in lead exchange groups.
Also, initiate relationships with individual lead exchange partners
from related industries.
Cold call project leads and set sales appointments.
Develop proposals for new and existing clients.
Present proposals and project plans to clients.
Consistently follow up with clients on open and pending
Encouraged to participate in industry trade associations, at their
direction of sales manager, such as, IIDA, Cornet, NAIOP, BOMA,
IFMA, local lead and referral groups.
Conduct ongoing sales campaigns, setup meetings with contacts and
Perform Account Management services, including but not inclusive
of: Provide a detailed scope of work for the client, and manage and
properly communicate expectations, both for and of the Client;
Professionally answer/address Client questions, concerns and
escalate issues when necessary; Identify all buyers and decision
influencers; Identify all future buyers; Develop relationships with
key personnel at accounts; Cross-sell all Corovan services.
Strategically partner with all internal departments of Corovan to
ensure Client success, which includes, but not limited to, scope of
work, change orders, communications from customer, collections,
billing issues and concerns.
Compile competitive information and formulates competitive
strategies and programs designed to grow revenue.
Makes in-person visits on key accounts and perform other client
relationship improvement activities on a consistent and relevant
Assist with Trade Show activities, e.g., booth set up, booth
assignments, organize appointment schedule, booth break down, and
show follow up.
Interact with Clients in person, virtually, and via telephone and
email to ensure complete customer satisfaction in all matters
related to the services rendered by Corovan.
Must follow all confidentiality rules regarding customer
Uses a high level of professionalism in verbal and e-mail
communication, always seeking to be helpful, to focus on problem
solving and arriving at a win-win interaction.
Maintain excellent customer service with the customers to establish
Handle customer complaints in a timely manner and escalate any
pertinent matters to their manager.
Must be courteous, helpful, and professional to all existing and
potential customers, by interacting with customers in person and
via telephone, fax, and email to ensure complete customer
satisfaction in all matters related to the operation.
Training and Development:
Become proficient on the company's chosen Contact Management
Software (CMS), and then utilize the software program daily to
manage the sales process and efficiently generate new business.
May be required to participate in Six Sigma projects.
Promote Corovan's Mission and Vision Statements.
Continuously promotes compliance with company policies and
Ensure the highest standards of safety, productivity and customer
service are exceeded daily.
Other duties to meet business needs and requirements as
Works with confidential data, which, if disclosed, might have
significant internal or external effect.
Maintain professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
PROBLEM SOLVING AND DECISION-MAKING SKILLS - Organization skills,
attention to details, and the ability to prioritize in a changing
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals.
REASONING ABILITY - Ability to apply good business judgement to
complex customer situations. Ability to deal with problems
involving several concrete variables in standardized
CUSTOMER SERVICE - Manages difficult or emotional customer
situations well; responds promptly to customer needs; solicits
customer feedback to improve service; responds to requests for
service and assistance; meets commitments. Excellent follow-through
COMMUNICATION AND INTERPERSONAL SKILLS - Ability to communicate
effectively to customers and coworkers. Focuses on solving
conflict; listens to others and seeks to understand; keeps calm and
professional; remains open to others' ideas and tries new
TEAMWORK - Balances individual responsibilities; exhibits
objectivity and openness to others' views; gives and welcomes
feedback; contributes to building a positive team spirit; puts
success of team above own interests; able to build morale and group
commitments to goals and objectives; supports everyone's efforts to
SYSTEM KNOWLEDGE - PC skills including proficiency Microsoft Excel
and Microsoft PowerPoint.
CONSULTATIVE SELLING - Proven capabilities in sales to large-scale
customers. Excellent to build relationships. Ability to learn the
processes in the sales industry.
INQUISITIVE - A desire to learn and understand all facets of
Corovan's business and industry.
ADAPTABLE - Ability to embrace changing priorities without
sacrificing quality outcomes.
OWNERSHIP - Corovan employee owners take responsibility for their
actions and seek to understand their partners to cultivate
BUILDING COLLABORATIVE RELATIONSHIPS - Ability to develop,
maintain, and strengthen partnerships with others inside or outside
the organization who can provide information, assistance, and
PROACTIVE - Ability to understand the time sensitivity and needs of
the customer ensuring a sense of urgency.
BUILDING RELATIONSHIPS - Ability to network and understanding
EDUCATION and/or EXPERIENCE:
1. High School diploma.
2. Minimum three to five (3-5) years of outside sales experience in
Business to business furniture sales, with a successful
track-record of achieving sales revenue and target margins and
effectively managing customer relationships.
3. Strong interpersonal communication skills.
4. Knowledge of MS Office, including MS Excel and PowerPoint.
5. Valid California driver's license and driving record that meets
the company's insurance carrier's requirements.
1. Bachelor's Degree or equivalent of education and experience.
2. Five plus (5+) years of outside sales experience in Business to
business furniture sales, with a successful track-record of
achieving sales revenue and target margins and effectively managing
3. Strong business acumen.
San Jose Northern California.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Individuals are required to be
able to sit or stand for long periods as needed throughout the
. click apply for full job details
Keywords: Corovan Corporation, San Jose , Account Executive II COVWorkplace Interiors Services, Other , San Jose, California
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