Account Coordinator II
Company: Corovan Corporation
Location: San Jose
Posted on: November 26, 2022
Reporting to the Operations Manager or Transportation Manager
with dotted line reporting to Account Manager or Project Manager,
the Account Coordinator II is responsible to be onsite with a small
to mid-sized customer. The Account Coordinator I systematize
commercial projects (O&I Moves, Installation and Tech Jobs)
interacting with end users and the account manager. They will
assist Account Managers develop long lasting relationships with
Corovan's current clients. In addition to managing account budgets,
they are frequently in charge of interacting with clients,
evaluating and writing mail, handling requests and complaints, and
coordinating with internal sales and marketing departments.
Primary job function requires exceptional customer focus while
entering, tracking and updating work-orders in MS Excel, including
confirming, assigning, scheduling work orders for next day's
schedule, and generating reports as required.
This position is also responsible for reporting and escalating any
issues to their manager. They will work closely with Customer
Management team as well as the Corovan Account Management and Sales
team to address any customer issues or concerns.
This position may participate in weekly team training. This
position is also responsible for reporting and escalating any
issues to their manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reports to the customer site as directed by supervisor, on-time and
in appropriate company attire every day.
Takes ownership of customer relationship - ensures customer
satisfaction with all coordinator duties to achieve a 100% quality
Enters customer work orders in the Order Entry System, confirms and
converts jobs according to policy.
Complete and confirm daily timecards and BOL email to the
Enter the tracking information into order entry.
Pull out the new tickets daily and assign to the employees. Ensure
the tasks information on the tickets are clear (location, start
time, date, head count, set up style, etc )
Close the daily tickets. Confirm the completion status of all the
assigned tasks with end user before closing.
Pull weekly New Hire/Exit/Move List/Move Surveys.
(Email to team's involved; Name tags; Move instructions; Follow-up
emails; Issues/problems; Create ticket for each task weekly)
Add in type of ticket # (ergo, event, reconfigurations, etc)
Attend weekly review with customers, facilities, and
Adhere to customer's onsite requirements for policies, procedures,
safety, and securities.
Responsible to report all violations of company policies and
Assist with data collection to report required data for customer's
KPI for quarterly business reviews.
Attend weekly coordination meeting with Operations Management.
Required to follow customer's dress code.
Communicate with co-workers, management, clients, and vendors in a
courteous and professional manner. Always provide exemplary
customer service to all internal and external customer. All
inquiries must be responded in a timely manner.
Work closely with Customer Management team as well as the Corovan
Account Management and Sales team to address any customer issues or
Act as a mentor to train new Account Coordinators in compliance
with company policy, to include on-the-job training, and provide
feedback to Operations team with regards to deficiencies for
additional training classes needed.
Promote Corovan's Mission and Vision Statements.
Continuously promotes compliance with company policies and
Participate in process improvement projects as required.
Ensure that desktop and workstation is kept clean.
Keep online reports system up to date for weekly meetings with
customers (Team Meeting Weekly Tasks; Desk drops/Signage
distribution/pick up; Move/NH/Exit for the week; Received/Closed
ticket counts; Meetings and Event schedule/tracking; Open ticket
report; Move Survey results)
Daily report tracking of tickets on spreadsheet
Add new tickets in report daily (track by quarter)
Enter crew information (start/end time, crew count, total time)
Keeps current Blue File Report updated in Excel file on S drive by
running "activity report" in order entry daily.
Solves payroll or export issues with accounting personnel
Make sure all work orders are printed and provided to Account
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
CUSTOMER SERVICE - Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments.
TEAMWORK - Balances team and individual responsibilities; exhibits
objectivity and openness to others' views; gives and welcomes
feedback; contributes to building a positive team spirit; puts
success of team above own interests; able to build morale and group
commitments to goals and objectives; supports everyone's efforts to
ORGANIZATION SKILLS - Organization skills with ability to juggle
multiple assignments and tasks, including attention to details, and
the ability to prioritize in a changing environment. Excellent time
INTERPERSONAL SKILLS - Strong interpersonal (verbal and written)
communication skills, positive attitude, flexibility, and an
eagerness to learn new things.
LANGUAGE SKILLS - Ability to read and interpret documents written
in English such as manuals, procedures, and work instructions.
Ability to effectively communicate well with customers and
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals.
REASONING ABILITY - Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
COMMUNICATION SKILLS - Ability to effectively communicate with
potentially stressful and/or emotional situations. Outstanding
Exceptional problem solving and decision-making skills.
Ability to multitasking and able to meet deadlines.
Excellent customer service skills and interpersonal skills.
Proven ability to work effectively in a team environment with
associates. Capability of effective planning and priority setting.
Ability to manage several complex projects simultaneously while
working under pressure to meet deadlines.
Excellent analytical ability.
Must be detail oriented.
Familiarity with six-sigma or other quality improvement
Ability to handle and safeguard sensitive and confidential
Ability to handle and safeguard sensitive and confidential
May be familiar with and able to train other using various moving
equipment and its proper usage such as dollies, carts, pads,
straps, pallet jacks, forklifts, ramps, lift gates, and all
specialty equipment including but not limited to roll-a-lifts,
Genie lifts safe jacks, J bars, etc., etc.
Must be familiar with basic systems furniture nomenclature and be
able to identify upon sight, the major lines of the three major
manufactures: Steelcase, Herman Miller and Haworth.
May be familiar with laboratory moving including packing of lab
equipment, fine tune and detail work, PC disconnect and reconnect
and must possess good customer service skills.
May be familiar with the O&I move process and understand the
move labeling and directional signage.
Possess prioritizing, time management and organizational
EDUCATION and/or EXPERIENCE:
BA/BS degree or High School Diploma (or GED); or a combination of
education and equivalent experience in administrative work in a
related industry experience and/or training.
Advanced MS Excel knowledge.
Proficient in MS Office applications.
Expert knowledge of Microsoft Office Suite.
Experience integrating within a team in high-demand,
customer-facing environments preferred.
Service industry experience highly desirable.
Experience with process improvement teams.
Orange County, San Diego, San Jose, or San Leandro. Various job
sites and customer locations.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Individuals are required to be
able to sit or stand for long periods as needed throughout the
Walking: May require walking primarily on a level surface but may
include walking on uneven or inclined surfaces for lengthy periods
throughout the day, often up and down stairs.
Handling: Seizes, helps, or works with hands.
Lifting: Proper lifting techniques required. May include lifting up
to 25 pounds of boxes when needed.
Reaching: Extends hands and arms in any direction, reaching above
shoulder heights, below the waist or lifting as required.
Standing: Remains in standing position if required to perform
various functions of the job.
Stooping: Bends body downward and forward by bending at knees or
Vision: Reads paperwork and records on the computer.
Talking: Communications by phone and in person.
Sitting: Required to sit at desk. Sit for long periods of time.
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Keywords: Corovan Corporation, San Jose , Account Coordinator II, Other , San Jose, California
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