Content Review Associate - Vietnamese

Company: Accenture
Location: San Jose
Posted on: November 25, 2022

Job Description:

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources.DescriptionHelp improve the quality and safety of online content, while gaining hands-on job experience. Accenture is hiring full-time employees to work as a Content Review Associate on a fixed-duration project for one of our leading clients.As a Content Review Associate, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.Day-to-day responsibilities may include, but are not limited to: -Serve as an advocate for the user community -Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality -Respond to user inquiries with high quality, speed, empathy, and accuracy -Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures -Fulfill base productivity and quality requirements -In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees' well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.LocationThis is not a virtual/remote role; the role is work site dependent and requires a distinct level of professionalism. Relocation assistance is not provided.In the context of this role, individuals may directly or inadvertently be exposed to objectionable/sensitive content, and will need a level of resilience and maturity. We care for our employees' well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.As an Accenture employee, you will receive competitive rewards, access to benefits programs (weCare) and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.

Keywords: Accenture, San Jose , Content Review Associate - Vietnamese, Other , San Jose, California